CONTACT US

CALL US

Our Private Banking Service is open 7am - 11pm, seven days a week

  • Making payments
  • Setting up standing orders
  • Checking balances and more

Calling from the United Kingdom

0345 711 1111

Calling from abroad. Call charges may apply.

+44 131 278 3698

Our Locations

We have Private Banking offices in Scotland and England, where we can look after you and your finances. We open Monday to Friday 9am-5pm excluding bank holidays.

To apply for our Private Banking service, you’ll need to have: at least £250,000 in savings and/or investments with Bank of Scotland, and/or at least a £750,000 mortgage with Bank of Scotland.

Any charges that apply and what these cover will be explained and agreed with you before any services or products are provided to you.

WRITE TO US

Unless you've been asked to write to a different address, please always send correspondence to the above addresses so that your request can be dealt with as quickly as possible.

If you are a client in Scotland:

Bank of Scotland Private Banking
The Mound
Edinburgh
EH1 1YZ

If you are a client in England & Wales:

Bank of Scotland Private Banking
31-33 Perrymont Road
Haywards Heath
West Sussex
RH16 3SP

MAKE A COMPLAINT

If you have a complaint, please contact us:

Call us on:

0800 096 4310

Write to us at :
Bank of Scotland Private Banking,
Customer Relations UK Wealth,
PO Box 28091,
15 Dalkeith Road,
Edinburgh
EH16 5XZ

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Address : Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Website : www.financial-ombudsman.org.uk
Free phone: 0800 023 4567
Low-cost phone : 0300 123 9123
Email : complain.info@financial-ombudsman.org.uk

Become a Customer

To apply for our Private Banking service, you’ll need to have: at least £250,000 in savings and/or investments with Bank of Scotland, and/or at least a £750,000 mortgage with Bank of Scotland.

Any charges that apply and what these cover will be explained and agreed with you before any services or products are provided to you.

Book Appointment

or call

0345 366 2727

Lines are open Monday to Friday from 09:00 to 17:00 (Tuesday and Thursday until 19:00) and Saturday from 09:00 to 13:00, excluding bank holidays. Calls may be recorded or monitored. Call charges may vary.

Bank of Scotland plc and Lloyds Bank plc are both part of Lloyds Banking Group. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

Bank of Scotland plc
Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 169628.

Lloyds Bank plc 
Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.

Lloyds Bank International Limited
Registered Office and principal place of business: 11-12 Esplanade, St Helier, Jersey JE2 3QA. Lloyds Bank International Limited is incorporated in Jersey No. 4029 and is regulated by the Jersey Financial Services Commission.

The Guernsey branch of Lloyds Bank International Limited, principal place of business PO Box 136, Sarnia House, Le Truchot, St Peter Port, Guernsey, GY1 4EN, is licensed by the Guernsey Financial Services Commission.

The Isle of Man branch of Lloyds Bank International Limited of PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle of Man IM99 1JJ is licensed by the Isle of Man Financial Services Authority.