Scotland and the North
Port Hamilton 69 Morrison Street Edinburgh EH3 8BW
110 St Vincent Street Glasgow G2 5ER
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Address : Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Website : www.financial-ombudsman.org.uk
Free phone: 0800 023 4567
Low-cost phone : 0300 123 9123
Email : firstname.lastname@example.org
Bank of Scotland plc and Lloyds Bank plc are both part of Lloyds Banking Group. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com
Bank of Scotland plc
Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 169628.
Lloyds Bank plc
Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.
Lloyds Bank International Limited
Registered Office and principal place of business: 11-12 Esplanade, St Helier, Jersey JE2 3QA. Lloyds Bank International Limited is incorporated in Jersey No. 4029 and is regulated by the Jersey Financial Services Commission.
The Guernsey branch of Lloyds Bank International Limited, principal place of business PO Box 136, Sarnia House, Le Truchot, St Peter Port, Guernsey, GY1 4EN, is licensed by the Guernsey Financial Services Commission.
The Isle of Man branch of Lloyds Bank International Limited of PO Box 111, Peveril Buildings, Peveril Square, Douglas, Isle of Man IM99 1JJ is licensed by the Isle of Man Financial Services Authority.