Carefully considered

Our service is designed to alleviate the stress and burden of dealing with the complexities of administering the Estate of a deceased individual. 

The service is delivered through either Bank of Scotland or Lloyds Bank, there is no difference in the level of service and expertise you will receive. However, you may receive documentation from either bank.

Our approach

  • Free initial call or meeting with a Bereavement Manager who will explain the service without any obligation.
  • We deal with all the financial, legal, tax and personal matters – even rehoming pets.
  • Any fees will be paid from the Estate.
  • A dedicated Estate Officer will keep you informed every step of the way.
  • Our secure online customer hub allows all involved to keep track of the Estate Administration.

Already registered?

Our website will allow you to:

  • Find out what stage the Estates process has reached.
  • Check what remains to be done.
  • Keep in touch with your Estate Officer using secure messaging.

You need to activate your account before you can view the website.

Where to start

Can I use this service?

You do not have to be an existing customer to use our service. We can act when:

  • We are appointed as an Executor under the terms of a Will, or where an existing Executor does not feel able to act or where there is no Will in place (the latter is not available if the deceased was domiciled in Scotland).
  • The gross value of the Estate is over £80,000. This may include cash, valuables, investments or property.

Estate administration services are not regulated by the FCA or PRA.

Talk to us

Talk to one of our specialist Bereavement Advisers. If you think our service is right for you, or if we are appointed as the Executor of a Will, please contact us on:

0800 056 0171

Lines are open Monday to Friday, 9am – 5pm. Calls may be monitored or recorded. Call costs may vary depending on your service provider.

Our 10 steps to administer an Estate

Straightforward Estates may take up to year to administer, a more complex one may take longer.

In either case your dedicated Estate Officer will keep you informed every step of the way.

Not all steps apply.

  • Following our initial call or visit, and once we have received all the Estate paperwork, you will receive a letter of introduction from your Estates Team. This will contain the names and direct telephone number of the Estate Manager and Estate Officer administering the Estate.

    We will also write to all the companies, organisations and government agencies involved in the administration process to determine the full extent and value of the Estate assets and liabilities. Additionally, we will write to all Beneficiaries to outline their position within 10 to 15 working days.

  • Dealing with property

    In Scotland, we will not be able to place a property on the market until confirmation has been issued (stage 4.)
    Outside of Scotland, if there is a property to be sold or transferred, we will arrange any necessary valuations and where appropriate appoint an Estate Agent. We will also instruct appropriate conveyancing professionals and will notify you, any co-executors and other Beneficiaries of offers received on the property where relevant.

    Other activities

    At this stage, we may need to identify further Beneficiaries. We will discuss some of the bequests and the distribution of other Estate assets such as cars and other personal effects with you. If you want us to consider transferring assets to you, you should let us know at this point.

    In England and Wales only:

    We will place Statutory Notices to identify creditors unless we are acting as Administrator. If this is the case these notices cannot be advertised until the Grant of Representation has been issued, which can delay distributions (stage 6.)

  • We will submit an account of all assets (including joint and nominated assets) and any relevant gifts and liabilities to HMRC. At this point, the initial amount of Inheritance Tax (IHT) is paid (excluding IHT on any assets, which can be paid in instalments.)

    By law, we need to obtain a receipt from HMRC before we can apply for the Grant of Confirmation (Grant of Representation in England & Wales), regardless of whether tax is payable on the Estate. We are reliant on HMRC to provide us with the receipt and delays may occur at this stage.

  • In Scotland we will apply for Confirmation and present the necessary paperwork to the Sheriff Court.

    For Estates in England and Wales we can now apply for the Grant of Representation and submit the Will and other relevant documents to the Probate Court.

    You will receive details of the Estate assets and liabilities, together with an estimate of your likely inheritance.

  • Once we have obtained the Grant of Confirmation (Grant of Representation in England & Wales) we will send copies to the companies involved in the Estate administration to collect monies due to the Estate and settle all liabilities.

    In Scotland, we will be able to instruct the appropriate professionals to deal with the sale of any property.

  • Provided we are satisfied that all potential claims have been settled, we will pay any legacies and make interim distributions to the Beneficiaries, keeping an appropriate reserve.

    Where a property is to be transferred, we will arrange this and ensure that it is valued and registered with the Land Registry if necessary. In Scotland, this will be no sooner than six months from the date of death.

    If any claims are made against the Estate, this can delay the administration.

  • We will have collated all the information needed for the final income tax return, which is finalised to the date of death. Unless appropriate professionals have been separately appointed, we will handle everything involved in submitting the tax return.

  • Once we have established all Estate assets and liabilities and finalised the income tax position to the date of death, we will submit a final account schedule to HMRC.

    This specifies any amendments to the Estate assets and liabilities previously declared, enabling HMRC to calculate the final IHT bill. We will settle the bill and receive any refunds due.

  • If the Estate contains overseas assets, where possible we will deal with the legal formalities in the country in question and instruct the appropriate professionals. This can be a complex process and is likely to delay completion of the Estate.

    We can only deal with overseas assets once we have obtained the Grant of Confirmation (Grant of Representation in England & Wales) (stage 4.)

  • Administration Tax

    The Estate will be liable for Administration Tax (income and capital gains tax) for the administration period. This can only be calculated and submitted to HMRC once we have finalised all stages of the Estate administration. We will need to calculate the tax and submit the appropriate tax returns.

    Estate Administration Statement

    We will send a full statement of the Estate assets and liabilities to all relevant parties, together with all final distribution payments. We will also send appropriate tax vouchers if required.

Stephen McIntyre

Bereavement Manager

 

“Our estate administration service removes the burden of dealing with a deceased person’s affairs. Everything we do is carried out with compassion, sensitivity and respect, and we always act in the best interest of beneficiaries.”

Contact us for a personal introduction

  • Existing Customer? If you are an existing Private Banking customer, please contact us on 0345 711 1111.

    Service eligibility

    Our Private Banking service is available to customers with £250,000 or more in savings and/or investments or a mortgage of £750,000 or more with Bank of Scotland.

    And if you have £2 million or more in savings and/or investments or an annual income of £500,000 or more, you will be eligible for our Private Client service.
     

    Call us

    To find out more, please call us on:

    0345 366 2727

    Calls may be monitored and recorded. Calls cost may vary depending on your service provider.

    Request a call back

    Request a convenient time for us to call you:

    Request a call back
  • Existing Customer? If you are an existing Private Banking customer, please contact us on 0345 711 1111.

    Service eligibility

    Our Specialist Lending service is available to anyone with a sole income of at least £100,000 or £250,000 or more in savings and/or investments. Fees and charges will apply.

     

    Call us

    To find out more, please call us on:

    0345 366 2727

    Calls may be monitored and recorded. Calls cost may vary depending on your service provider.

    Request a call back

    Request a convenient time for us to call you:

    Request a call back
  • Existing Customer? If you are an existing Private Banking customer, please contact us on 0345 711 1111.

    Service eligibility

    To benefit you will need to have at least £100,000 in sole annual income and/or £100,000 in sole or joint savings, investments and/or personal pensions. Fees/Charges will apply if you take out a financial plan, product or service.

     

    Call us

    To find out more, please call us on:

    0345 366 2727

    Calls may be monitored and recorded. Calls cost may vary depending on your service provider.

    Request a call back

    Request a convenient time for us to call you:

    Request a call back
Service eligibility

Our Estate Administration Service is available where we are appointed as an Executor under the terms of a will, where an existing Executor does not feel able to act or where there is no Will in place (the latter is not available if the deceased was domiciled in Scotland).

You do not have to be an existing customer to use our service. The gross value of the Estate must be over £80,000. This may include cash, valuables, investments or property.
 

Call us

To find out more, talk to one of our specialist Bereavement Advisers on:

0800 056 0171

Lines are open Monday to Friday, 9am – 5pm. Calls may be monitored or recorded. Call costs may vary depending on your service provider.

Bank of Scotland plc and Lloyds Bank plc are both part of Lloyds Banking Group. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

Bank of Scotland plc
Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 169628.

Lloyds Bank plc 
Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.