[Music]
Phone ring
How a scam call could sound
(Scam caller) hello is this James Clark Pitts?
(Customer) yes yeah this is Jim.
(Scam caller) Jim, I’m Kelly from the Bank of Scotland fraud team.
(Scam caller) I’m calling about some suspicious activity on your account.
(Customer) uh how do I know you're really from the bank? Maybe I should give them a ring.
(Scam caller) of course you're welcome to but it may be easier to just check that your caller id matches the number on the back of your card.
(Customer) um wait one second right. Yeah the numbers do match.
(Scam caller) we flagged up a payment on your account earlier today for 318 pounds, does that ring a bell?
(Customer) what, I didn't pay that.
(Scam caller) thanks for confirming and Jim there's no need for alarm. I’m here to help.
(Customer) right what do you need from me?
(Scam caller) please log into your account and we can help protect your money.
(Customer) yeah okay. Um yeah sure.
(Scam caller) I’ll now need you to move your money to another account let me give you the details.
(Customer) uh okay how long until i can get hold of my money again.
(Scam caller) your money will be held until we can secure your account which is usually up to 24 hours.
(Customer) uh right um yeah okay.
(Scam caller) great Jim I’ll also book an appointment for you at your branch for tomorrow 10 am?
(Customer) sure I’ll be there look thanks for helping sort this out.
(Scam caller) my pleasure we'll see you tomorrow bye.
(Customer) bye.
We’ll never call to tell you to move your money to another account
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[Music]
