We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking.

Find out how fraud can harm you

Latest scams

Scams come in all shapes and sizes, from dodgy emails to fake sites. And they keep changing to try and trick you. Stay one step ahead by learning about the latest scams.

Take Five to stop fraud

Take Five logoTake Five works with banks and other leading businesses to fight fraud. They want you to stop and think about what you’re being told. Does it make sense? By taking five to make sure, you can avoid fraud.

Find out more about Take Five

Bank safely

Learn how to spot a scam and get advice and tips on how to bank safely.

New scam code

Scam calls

Scam messages

Protect your passwords

How we protect you

Card Safety

Keep your details safe

The internet has lots of things that can help you. But you need to know how to stay safe online.

Security breach

Identity theft

Stay safe on social media

Protect your devices

Safe online shopping

Learn about scams that you may fall for when shopping online and how you can avoid them.

Buying from online shops

Buying from people online

Holiday scams

Ticket scams

Keep your family safe

Learn how to keep your loved ones safe from common scams.

Carer fraud

Partner and spouse fraud

Dating scams

Fake jobs

Keeping your home safe

Learn how to protect your home from fraudsters.

Doorstep scams

Mortgage scams

Money making scams

If you see an offer that's too good to be true it could be fraud. Stay safe by looking out for these dodgy deals.

Investment scams

Competition scams

Pension scams

Top tips

  • Keep your bank details, password and PIN private.
  • Make sure your browser and operating systems are up to date. And use an anti-virus to protect your devices.
  • Be careful with emails that you didn't expect to get, even if you think you know the sender. Don’t click on any links or attachments unless you’re sure they’re safe.
  • Don’t think an unexpected call is genuine, even if the number looks real. Call back on a trusted number but don’t use one the caller gives you.
  • Never move your money to a ’safe’, ’holding’ or ‘secure’ account. We will never ask you to do this and neither would the police.
  • Don’t download something unless you know it’s safe. And don’t give remote access - control of your device - to anyone unless you called them for help.