Contact Us


There are a few ways to get in touch with Bank of Scotland Private Banking.

Calling from the United Kingdom

Calling from abroad. Call charges may apply.

Visit Us

We have Private Banking offices in Scotland and England, where our experienced Private Banking and Advice Managers can look after you and your finances. We open Monday to Friday 9am-5pm excluding bank holidays.

For access to advice from a Private Banking and Advice Manager, you’ll need at least £250,000 in savings, investments and/or personal pensions and/or a sole annual income of at least £250,000.

Before we provide you with any services or products, we will explain and agree with you what advice can be given, the products and services this advice covers and any charges that will apply.


Private Banking office Address
Aberdeen 3-5 Albyn Place
Aberdeen
AB10 1BY
Birmingham Floor 3
125 Colmore Row
Birmingham
B3 3SD
Bristol 10 Canons Way
Bristol
BS1 5LF
Cambridge

Gonville Place
95-97 Regent Street
Cambridge
CB2 1BQ

Edinburgh The Mound
Edinburgh
EH1 1YZ
Glasgow 110 St Vincent Street
Glasgow
G2 5ER
Leeds 116 Wellington Street
Leeds
LS1 4LT
London 4th Floor
33 Old Broad Street
London
EC2N 1HZ
Manchester 8th Floor
40 Spring Gardens
Manchester
M2 1EN
Southampton Jellicoe House
Botleigh Grange
Hedge End
Southampton
SO30 2AF

Write to us

Unless you've been asked to write to a different address, please always send correspondence to the above addresses so that your request can be dealt with as quickly as possible.

If you are a client in Scotland:

Bank of Scotland Private Banking
The Mound
Edinburgh
EH1 1YZ

If you are a client in England & Wales:

Bank of Scotland Private Banking
31-33 Perrymont Road
Haywards Heath
West Sussex
RH16 3SP

Make a complaint

If you have a complaint, please either contact your Private Banking and Advice Manager or :

Call us on:

0800 096 4310

Write to us at :
Bank of Scotland Private Banking,
Customer Relations UK Wealth,
PO Box 28091,
15 Dalkeith Road,
Edinburgh
EH16 5XZ

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Address : Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Websitewww.financial-ombudsman.org.uk
Free phone: 0800 023 4567
Low-cost phone : 0300 123 9123
Emailcomplain.info@financial-ombudsman.org.uk

Become a client

For access to advice from a Private Banking and Advice Manager, you’ll need at least £250,000 in savings, investments and/or personal pensions and/or a sole annual income of at least £250,000.

Before we provide you with any services or products, we will explain and agree with you what advice can be given, the products and services this advice covers and any charges that will apply.

To arrange an appointment with one of our Private Banking and Advice Managers:

Book appointment

or call

0345 366 2727

Lines are open Monday to Friday from 09:00 to 17:00 (Tuesday and Thursday until 19:00) and Saturday from 09:00 to 13:00, excluding bank holidays. Calls may be recorded or monitored. Call charges may vary.