Our Private Banking telephone service

Our Private Banking Telephone team makes it even more convenient to do your day-to-day banking.

Become a client

Talk to us about how our expert service can help you with your aspirations and goals.

For access to advice from a Private Banking and Advice Manager, you’ll need at least £250,000 in savings, investments and/or personal pensions and/or a sole annual income of at least £250,000.

Before we provide you with any services or products, we will explain and agree with you what advice can be given, the products and services this advice covers and any charges that will apply.

You can call them whenever it suits you. They’re available 24 hours a day, 7 days a week - including Bank Holidays.

Call 0345 711 1111 (+44 131 278 3698 if calling from abroad).

Calls may be monitored and recorded to help us provide a higher level of service. Call charges may vary depending on your service provider.

Please note that although our lines are always open, not all Telephone Banking services are available 24 hours a day. There may be limits on payments you can make and we may not be able to start processing all payments instructed out of normal banking hours.

Some features of our Telephone Banking service:

  • Check your balance and recent transactions on your current and savings accounts
  • Transfer money between your Bank of Scotland accounts
  • Pay bills
  • Make payments to other account holders
  • Arrange international payments and order travel money.

It’s simple to register

Just call 0345 711 1111 (+44 131 278 3698 if calling from abroad) to register for our Private Banking Telephone Service. We’ll send you a Welcome Pack with your personal Security Number. You’ll then be able to make full use of the service.

Please read the terms and conditions (PDF) for using our Private Banking Telephone Service.