Understanding fees and charges and how this will impact you

Key information to support you with this change. 

Community Account product terms and conditions

Your terms and conditions and account charges brochure are set out below. These can be viewed online at any time, and you can also download and save them for future reference.

General Conditions (PDF, 797KB)

Product Specific Conditions – Community Account (PDF, 67KB)

Account Charges and Processing Times (PDF, 1.1MB)

Credit interest is not paid on the Community Account

Estimate with our calculator what you could pay each month.

We understand that you may need to make some changes to your account.

Closing Your Account:

You no longer require your account

  • Complete this form (PDF, 136KB) if you don’t have a named Relationship Manager. 
  • Complete this form (PDF, 135KB) if you have a named Relationship Manager. 
  • Closure requests submitted after 20th December may be subject to the fees and charges associated with the new Community Account.
  • Adobe Reader is required in order to upload signatories to the form. Alternatively, you can print and post the completed form to Bank of Scotland, Commercial Servicing, Edinburgh, BX2 1LB.

Not aware of who needs to sign the closure request

  • A named person on the account will need to contact us on 0345 902 0067

Looking to close more than one account under the same organisation name

  • One closure form can be submitted for up to 17 accounts
  • The form will ask for the sort code and account number for all accounts you wish to close

Closing your account via Telephone Banking

  • To be eligible to close via Telephone Banking, your account must have a nil balance.
  • Call us on 0345 902 0067

Making Changes to your Signatories:

  • If registered for Online for Business you can add or remove a party by:
  • Selecting ‘Admin’ once logged in
  • Under ‘User account settings’ select ‘User Management’ option.
  • Select ‘Add people’ or ‘Remove people’
  • Alternatively, complete the Make a Change form
  • If you are not aware of who the current signatories are or are unable to find out, you will need to complete a Resolution Form (PDF, 145KB) along with your Make a Change form

I am a Registered/Excepted Charity:

Please arrange for a Trustee to contact us on 0345 902 0067 before 20th December so that we can update the details we hold for you and ensure you are not moved to the Community Account.

The Trustee will need the following details to hand:

  • Sort Code
  • Account Number
  • Charity Name
  • Registered Charity Number (If Applicable)
  • Your model governing document (this will explain the legal entity of the charity)