Understanding fees and charges and how this will impact you

Key information to support you with this change. 

Community Account product terms and conditions

Your terms and conditions and account charges brochure are set out below. These can be viewed online at any time, and you can also download and save them for future reference.

General Conditions (PDF, 844KB)

Product Specific Conditions – Community Account (PDF, 67KB)

Account Charges and Processing Times (PDF, 1.1MB)

Credit interest is not paid on the Community Account

Estimate with our calculator what you could pay each month.

We understand that you may need to make some changes to your account.

Please note  - only a named person on the account can request a closure instruction.

Closing Your Account:

You no longer require your account

  • Complete this form (PDF, 136KB) if you don’t have a named Relationship Manager. 
  • Complete this form (PDF, 135KB) if you have a named Relationship Manager. 
  • Adobe Reader is required in order to upload signatories to the form. Alternatively, you can print and post the completed form to Bank of Scotland, Commercial Servicing, Edinburgh, BX2 1LB.

Looking to close more than one account under the same organisation name

  • One closure form can be submitted for up to 17 accounts
  • The form will ask for the sort code and account number for all accounts you wish to close

Making Changes to your Signatories:

If registered for Business Internet Banking you can add or remove a party by:

  • Selecting ‘Admin’ once logged in
  • Under ‘User account settings’ select ‘User Management’ option.
  • Select ‘Add people’ or ‘Remove people’

Alternatively, complete a mandate amendment form (PDF, 441KB).

If you do not have a Relationship Manager, please send your completed & signed form to:

OR

  • Post: Bank of Scotland, Business Banking, BX1 1LT

If you have a Relationship Manager, please send your completed & signed form to:

OR

  • Post: Bank of Scotland, Commercial Servicing, Edinburgh, BX2 1LB

If you are not aware of who the current signatories are or are unable to find out, you will need to complete a Resolution Form (PDF, 145KB) along with your Make a Change form

I am a Registered or Excepted Charity

We’re currently updating our systems and can’t make changes to your information right now.

Please contact us after 4th August to confirm your charity status and review your product requirements.

Thanks for your patience.