If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Service status

How our services are looking

You can see how well our services are currently working below. You can also check on any planned work we've got coming up and what it might mean for you.

If something isn't working and it looks like it should be, please let us knowContact Us.
 

Branch Network update

Most of our branches are open but occasionally we may have to temporarily close a branch. Check our branch locator to find out the opening hours of your local branch.

To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. You will also be asked to wear a face covering unless you’re unable to do so. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us.

You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

Internet Banking

We’re working on Internet Banking on Sunday 1st November. It means between 2am and 4am you won’t be able to:

  • View account balances and statements.
  • Make transfers between accounts, pay bills or make UK payments.
  • Set up new payments, change or cancel existing payments.
  • Set up, change or cancel standing orders or direct debits.
  • Apply for new accounts or upgrade existing accounts.
  • Apply for a new overdraft facility or amend an existing one.
  • Order travel money.

We’re sorry it’ll be unavailable during this time.

All our other services will be available.

Mobile App

We’re working on Mobile Banking on Sunday 1st November. It means between 2am and 4am you won’t be able to:

  • View account balances and statements.
  • Make transfers between accounts, pay bills or make UK payments.
  • Set up new payments, change or cancel existing payments.
  • Set up, change or cancel standing orders or direct debits.
  • Apply for new accounts or upgrade existing accounts.
  • Apply for a new overdraft facility or amend an existing one.
  • Order travel money.

We’re sorry it’ll be unavailable during this time.

All our other services will be available.

Branch Network

We’re keeping as many branches open as we can.

Find out if your local branch is open and when.

ATMs

This service is working normally.

There's no work planned.

Debit cards

This service is working normally.

There’s no work planned.

Credit cards

This service is working normally.

There’s no work planned.

Telephone Banking

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.