The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Service status

How our services are looking

You can see how well our services are currently working below. You can also check on any planned work we've got coming up and what it might mean for you.

If something isn't working and it looks like it should be, please let us knowContact Us.
 

Branch Network update

To keep everybody safe, please only visit us in branch if what you need to do is really essential. We are currently only offering essential services in branch at the moment. Our branches will open again fully, ready to help you, as soon as it is safe to do so. 

We’re keeping as many branches open as we can, but in some cases, we may have to temporarily close a branch.

We’ve made some changes to our opening hours and services we’re providing at the moment. Most of our branches are open between 10am and 2pm Monday to Friday. We also won't be operating any of our mobile branches for now. To find out if your local branch is open and when please check our branch locator.

Internet Banking

This service is working normally.

There’s no work planned.

Mobile App

This service is working normally.

There’s no work planned.

Branch Network

We’re keeping as many branches open as we can.

Find out if your local branch is open and when.

ATMs

This service is working normally.

There’s no work planned.

Debit cards

This service is working normally.

There’s no work planned.

Credit cards

This service is working normally.

There’s no work planned.

Telephone Banking

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.