First, check your account to see if the money has already been returned.

If it has, you can resend the payment with the right details.

If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly. 

If you don't know them, if you don’t want to contact them or if the account you paid is closed, call us on 0345 721 3141  (+44 131 339 2573 from overseas), 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. 

We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.