Independent service quality survey results

Personal current accounts

 

Published August 2026

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking
Personal current accounts Overall service quality survey results. Ranking 1st place Monzo 79%, 2nd place Starling Bank 76%, equal 3rd place Nationwide 75%, equal 3rd place first direct 75%, 5th place Chase 68%, equal 8th place Bank of Scotland 61%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on the BOS Service Quality Information page.