24 hour help?
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Telephone
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Internet banking
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Mobile banking
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24 hour help?
Checking the balance and accessing a transaction history
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Telephone
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Internet banking
Monday to Sunday
7am to 11pm
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Mobile banking
|
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24 hour help?
Sending money within the UK, including setting up a standing order
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Telephone
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Internet banking
Monday to Sunday
7am to 11pm
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Mobile banking
|
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24 hour help?
Sending money outside the UK
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Telephone
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Internet banking
Monday to Sunday
7am to 11pm
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Mobile banking
|
|
24 hour help?
|
Telephone
|
Internet banking
Monday to Sunday
7am to 11pm
|
Mobile banking
|
|
24 hour help?
|
Telephone
|
Internet banking
Monday to Sunday
7am to 11pm
|
Mobile banking
|
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24 hour help?
Cash withdrawal in a foreign currency outside the UK
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Telephone
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Internet banking
Monday to Sunday
7am to 11pm
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Mobile banking
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24 hour help?
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds
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Telephone
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Internet banking
Monday to Sunday
7am to 11pm
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Mobile banking
|
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24 hour help?
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number
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Telephone
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Internet banking
Monday to Sunday
7am to 11pm
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Mobile banking
|
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24 hour help?
Third party access to an account, for example under a power of attorney
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Telephone
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Internet banking
Monday to Sunday
8am to 8pm (except Christmas Day)
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Mobile banking
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24 hour help?
Problems using internet banking or mobile banking
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Telephone
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Internet banking
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Mobile banking
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24 hour help?
Reporting a suspected fraudulent incident or transaction
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Telephone
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Internet banking
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Mobile banking
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24 hour help?
Progress following an account suspension or card cancellation, e.g. following a fraud incident
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Telephone
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Internet banking
Monday to Sunday
7am to 11pm
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Mobile banking
|
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24 hour help?
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available
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Telephone
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Internet banking
0345 721 3141
Monday to Friday
7am to 10pm
Saturday and Sunday
8am to 6pm
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Mobile banking
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