If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Log into Internet Banking

When you log in, we’ll ask for:

  • your username
  • your password
  • part of your memorable information

If you don’t know these or they aren’t working, you can reset them online.

Log in now


Step by step guide to logging in

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Step 1

On the first page we’ll ask for your username and password. Enter these in the boxes.


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Step 2

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.


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Step 3

You might be asked to trust your device. This is a security feature. You should do it if you’re going to log in often from here.

All done! - Image.

All done!

Now you’re through to your accounts.