Log into Internet Banking

When you log in, we’ll ask for:

  • your username
  • your password
  • part of your memorable information

If you don’t know these or they aren’t working, you can reset them online.

Log in now

Payments to Ukraine

We'll refund our £9.50 fee where charged for payments sent to Ukraine. Please allow a few days for this to be paid back into your account.

Log in to send money outside the UK

Step by step guide to logging in

1. Username and password

On the first page we’ll ask for your User ID and password. Enter these in the boxes.

2. Memorable information

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

3. Trust this device

You might be asked to trust your device. This is a security feature. You should do it if you’re going to log on often from here.

4. All done

Now you’re through to your accounts.

Mobile Banking app

  • Join over 1 million of our customers who already use our app.
  • You can login securely with your fingerprint or Face ID.
  • Stay up to date with notifications.

Get it on Google Play Download on the App Store

How to set up the app

Ready to log in?

When you log on we'll ask for your User ID your password and part of your memorable information. 

Log in now

Making the most of banking online

Banking online can save you time. Find out about all the things you can do on your phone or in your internet browser.

What you can do online

Important legal information

Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.

Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.