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Explore our online tools Explore our online tools here
Ready-Made Investments
Investing made easy from £50 a month.
Discover Ready-Made Investments Explore our Ready-Made Investments. Investing made easy from £50 per month.Capital at risk. Internet Banking customers only. Account fees and charges apply.
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Looking for a new mortgage deal? See if you could save money by switching through us.
Bank of Scotland are proud to offer Halifax mortgages.
Silver Current Account
Includes European family travel and mobile phone insurance, plus AA Breakdown Family Cover for a £10 monthly fee to maintain the account. Exclusions apply.
Credit Cards
Check your eligibility before you apply. It takes a few minutes and won’t affect your credit score.
Personal Loans
Find out how much you could borrow before you apply. The amount we lend and the rate you receive will be dependent on your personal circumstances.
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Whatever your savings goal, our range of savings accounts can help. Find the right account that suits you.
Investing made easy
Choose one of our simple Ready-Made Investments from just £50 a month. Pick a risk level right for you, and leave the rest to our experts.
Capital at risk.
Home Insurance
With Home Insurance Select we have three levels of cover: Bronze, Silver and Gold.
Plus, it’s 10% cheaper when you get your quote and buy online. Get a quote in minutes.
Car Finance
Our car finance options could make it possible for you to drive the car you’ve always wanted. Getting a quote only takes a few minutes. Apply today.
Our Online Events
The Bank of Scotland events programme is designed to help you reach your goals, from buying your first home to helping with family finances. The events are held online.
Get support from our Help Centre
We have a range of guides and tools to help you through life’s challenges. From support with the cost of living to bereavement, we are here.
Support with the cost of living
Keeping on top of your money may be worrying as the cost of living rises. We have a range of tools and support tailored to help you stay on top of your budgeting.
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To make banking easier for you, we’re by your side with expert advice, support and guidance.
Banking online
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Independent service quality survey results
Independent service quality survey results
Personal current accounts
Published August 2023
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Authorised push payment (APP) fraud rankings in 2022
Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022. You can read the full report by visiting psr.org.uk/app-fraud-data
Share of APP fraud refunded: This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.
APP fraud sent per £million transactions: This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.
APP fraud received per £million transactions: smaller UK banks and payment firms This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
APP fraud received per £million transactions: major UK banks and building societies This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
