Internet Banking at your fingertips

Managing your money through Internet Banking is quick and secure - and it only takes a few simple steps to register. You can do things like pay people, check your balance and manage bills, standing orders and Direct Debits. 

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Get help with money worries

Keeping on top of your money can be tough, particularly with the current rising cost of living impacting many of us. We can help you manage your payments and provide some useful advice.

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Credit Cards

Check your eligibility before you apply. It only takes a few minutes and won't affect your credit score.

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Platinum Account

A current account packed with insurance benefits including AA breakdown cover for only £21 per month

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Smart Start

Our new Spending and Savings Account for 11-15 year olds, with parental oversight.

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Supporting Ukraine

Personal Loan

Find out how much you can borrow before you apply. How much we lend and the rate available are subject to our assessment of your circumstances.

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Mortgage Calculator

Whether you're a first time buyer, moving home, or looking to remortgage - the Halifax mortgage tools and calculators can help you get started.

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Independent service quality survey results

Personal current accounts

 

Published February 2022

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking
Overall service quality - 1st Monzo - 81%
Overall service quality - 1st Starling Bank - 81%
Overall service quality - 3rd first direct - 79%
Overall service quality - 4th Metro Bank - 74%
Overall service quality - 5th Nationwide - 67%
Overall service quality - 9th Bank of Scotland - 60%

View the full set of resultsService quality results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found herePersonal service quality information.

CMA results

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.