Before you start
There are a few things you'll need to do first:
Report theft, riot, malicious acts or vandalism to the Police on 101 or 18001 101 for text phone users. Make sure you get a crime reference number.
Stop further damage to your home where safe to do so. Arrange urgent repairs, repair locks that have been damaged or secure broken doors or windows, and if you have a leak, turn off water from the mains supply.
If you have Home Emergency Cover, you can call our Home Emergency Helpline 24 hours a day to help with this. You would need to pay for the repair and claim back afterwards, certain exclusions apply, please check your policy booklet (PDF) for details.
Take some photos of what has been damaged. If you’re claiming for contents in your freezer, don’t forget to take a few photos before you throw them away. You’ll need these photos when you start your claim.