The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Mortgages help and guidance

We understand mortgages can seem complicated and that you're bound to have a lot of questions.

We've produced a comprehensive Frequently asked questions section that should provide you with the answers you need.

Read our frequently asked questions (FAQs)

Want to understand mortgages a little better?

At Bank of Scotland we are proud to offer our customers mortgages provided by the Halifax, who have over 160 years' experience helping people own their homes.

You can find out more detailed information on the general basics of mortgages, and the particular features of Halifax mortgages, on the Halifax website.

Help and guidance

We are proud to offer mortgages provided by Halifax