Money worries

If you're struggling to manage your finances or worried about rising living costs. We’ve got some useful resources and information to help get you back on track.

Struggling with your loan, credit card or overdraft payments?

You can get help online.

1. Log in to Internet Banking or the app
2. Tap ‘Need help with your debt or payments?’ on the account menu
3. Get support with a repayment plan and money management tips

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Struggling with mortgage payments?

If you're struggling to keep up with your mortgage payments, you can get the support you need online. Login and complete the online form so we can understand the best way to help you. Please note, you’ll need your mortgage account number.

Support with your mortgage onlineget support with your mortgage

We can still help if you don't bank online with us

It is important to deal with your money worries as soon as you can. If you don’t bank online with us and are struggling with your loan, credit card, overdraft, mortgage or car finance payments, there are many ways that we can help you.​

How we can helpfind out how we can help

Free independent help and advice

Get free help, support and guidance on your finances from free independent organisations or your government.

Free help and adviceVisit this page to learn more about free, independent help and advice

More help with money worries

Support with Universal Credit

If you’re out of work, cannot work or on a low income you could be eligible.

Universal Credit supportabout Universal Credit support

Help with persistent debt

Help to manage persistent debt and reduce your payments.

Managing persistent debthelp with persistent debt

Money management

Tips and tools for managing your bills, creating a budget, and saving to help you manage your money.

Money tips and toolsmore information about budgeting tips and tools

Support and financial wellbeing

We’re by your side for life events, money management and extra support.

Support and wellbeingmore about support and wellbeing

Check your credit score

Check your credit score for free, with no impact to your credit score.

Check credit score

To use our Mobile Banking app you need to have a valid phone number registered to your account. You can either use your Internet Banking details to log in or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.