If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Help and Information

Find out about all the useful features and helpful information to assist you in getting the most out of your Bank of Scotland current account.

Do you need to speak to us?

Just call us on 0345 721 3141. Lines are open 7am to 11pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Debit cards

Discover more about debit cards such as:

And help if you have a payment dispute on your Bank of Scotland debit card.

Reporting a lost or stolen card

You can report your lost or stolen card if you are registered for Internet Banking. Simply log in and complete our online form.

Or, call us on 0800 0 288 335, lines open 24 hours a day. We’ll cancel the card and send a replacement. If you're calling from abroad, you can call us on +44 (0) 131 454 1605.

Glossary of terms

View our glossary of standard terminology for current account services (PDF)

Save the change*

We’ve come up with an easy way to turn your leftover change into bigger savings. Register today and save your pennies when you spend with Save the Change®.

Find out moreabout Save the change.

General bank account enquiries

Find out how to order a replacement debit card or PIN, register for Internet Banking and download our Mobile Banking app and a whole lot more.

Find out moregeneral bank account enquiries.

Fees and charges

Our guide to all fees and charges relating to your current account.

Find out moreabout fees and charges.

Everyday Offers

Earn up to 15% cashback with Everyday Offers.

Find out moreabout Everyday Offers.

Mobile alerts

Our mobile alerts service offers a simple way to stay on top of your finances without even having to think about it.

Find out moreabout Mobile Alerts.

Ultimate Reward Current Account common enquiries

Key information for existing customers on the benefits of your Ultimate Reward Current Account.

Find out moreabout Ultimate Reward Current Account common enquiries.

Important changes from 6 April 2016

The government is introducing a tax-free Personal Savings Allowance on the interest you earn on your savings and interest paying bank accounts.

More about Personal Savings Allowance

* Save the Change® is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.

Bank of Scotland plc, Registered in Scotland No. SC327000, Registered Office: The Mount, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.