Your Credit Score
Thinking about applying for credit? Check Your Credit Score for free, with no impact on your credit file.
Help and Information
Find out about all the useful features and helpful information to assist you in getting the most out of your Bank of Scotland current account.
Do you need to speak to us?
Just call us on 0345 721 3141. Lines are open 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.
Debit cards
Discover more about debit cards such as:
- How much you can withdraw in cash at an ATM
- The benefits of contactless payments
And help if you have a payment dispute on your Bank of Scotland debit card.
Reporting a lost or stolen card
If you can’t find your card, there’s no need to worry.
If you’re registered for Internet Banking or our Mobile Banking app you can report it lost or stolen online.
We’ll cancel the existing card straight away and send you a new one.
Find out how to report your card lost or stolen
Statement of Fees
View our Statement of Fees page
Glossary of terms
View our glossary of standard terminology for current account services (PDF, 92KB)
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Information on some of our Added Value Account benefits
- Home Emergency Cover
- Or, find out more about how you can access and manage your Added Value Account benefits.
* Save the Change® is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.
Bank of Scotland plc, Registered in Scotland No. SC327000, Registered Office: The Mount, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.