Help and Information

Find out about all the useful features and helpful information to assist you in getting the most out of your Bank of Scotland current account.

Do you need to speak to us?

Just call us on 0345 721 3141. Lines are open 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Debit cards

Discover more about debit cards such as:

And help if you have a payment dispute on your Bank of Scotland debit card.

Reporting a lost or stolen card

If you can’t find your card, there’s no need to worry.

If you’re registered for Internet Banking or our Mobile Banking app you can report it lost or stolen online.

We’ll cancel the existing card straight away and send you a new one.

Find out how to report your card lost or stolen

Statement of Fees

View our Statement of Fees page

Glossary of terms

View our glossary of standard terminology for current account services (PDF, 92KB)

Easier Payments with Visa Click to Pay

Set up your debit card for Click to Pay using our mobile banking app to experience an easy, smart and secure checkout experience.

More about Visa Click to Pay

View your debit card details

View your debit card details using our mobile banking app. Handy for when you don’t have your card to hand, or you’re waiting for a new one.

Learn how to view your card

Save the Change*

We’ve come up with an easy way to turn your leftover change into bigger savings. Register today and save your pennies when you spend with Save the Change®.

Find out more about Save the change.

General bank account enquiries

Find out how to order a replacement debit card or PIN, register for Internet Banking and download our Mobile Banking app and a whole lot more.

Find out more general bank account enquiries.

Fees and charges

Our guide to all fees and charges relating to your current account.

Find out more about fees and charges.

Everyday Offers

Earn up to 15% cashback with Everyday Offers.

Find out more about Everyday Offers.

Text Alerts

Our Text Alerts service offers a simple way to stay on top of your finances without even having to think about it.

Find out more about Mobile Alerts.

Ultimate Reward Current Account common enquiries

Key information for existing customers on the benefits of your Ultimate Reward Current Account.

Find out more about Ultimate Reward Current Account common enquiries.

Get a new perspective

Get a new perspective

Here is some information to help you with your money goals.

Find out more Look forward

* Save the Change® is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.

Bank of Scotland plc, Registered in Scotland No. SC327000, Registered Office: The Mount, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.