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To help you make a claim, we need to know what your policy number starts with. This info tells us which of our partners looks after your insurance. You’ll find the number on your policy schedule, or in some emails or letters about your insurance.
New customer on or after 03 September 2025? Then your policy should start with a 9.
You can call 0330 018 5561. Get help 24 hours a day, 7 days a week. Calls may be monitored and recorded.
If your car’s broken down, we’ll help you get moving again. Call the RAC for breakdown cover on 0330 159 0978.
If you damage your windscreen, side or rear windows or sunroof, book a repair online or call 0330 018 4174.
Get in touch about key cover by calling 0345 075 6187.
Sometimes you might decide it’s cheaper to fix things yourself than make a claim. But no matter how small the incident, get in touch so your records are correct and you have the right cover, even if you don’t claim.
You can call using Relay UK if you have a hearing or speech impairment. If you want to communicate with one of the representatives, add 18001 before the number you require. There's more information on the Relay UK help pages.
Your claim will be checked (including whether it affects any no claims discounts you have). And you’ll be contacted if:
When making a claim online, you’ll be taken to AXA Insurance UK Plc’s website with a new privacy and cookie policy.
If you need to make a claim for any of the following reasons, you can do this from your account.
If you’ve been involved in an accident and need support at the roadside, call 0330 024 6429.
To repair or replace your damaged windscreen or windows, book online with Autoglass.
If you’ve broken down, let’s get you up and running again. Call 0330 024 6865.
Lines are open 24 hours a day, 7 days a week. Calls may be monitored and recorded.
If you need to chat about your claim, call 0330 024 6429.
You can call using Relay UK if you have a hearing or speech impairment. If you want to communicate with one of the representatives, add 18001 before the number you require. There's more information on the Relay UK help pages.
Find the answers to your all-important questions. You’ll be taken to AXA Insurance UK Plc’s website with a new privacy and cookie policy.
Find the answers to your all-important questions. You’ll be taken to AXA Insurance UK Plc’s website with a new privacy and cookie policy.
Keeping you covered when bumps happen.
Keeping you covered when bumps happen.