Before you travel

Make the most of your account to take the stress out of your holiday.

 

Travel hub

We’ve gathered all our travel services into one hub in our app. 

  • Order travel money.
  • Turn on Travel Smart.
  • Get help when you’re abroad - and more.

You'll find it under 'Travel' in your account menu.

Log in

Travel money

Order travel money today and benefit from:

  • easy ordering in the app or online
  • next-working-day delivery. Delivery is free on orders over £500
  • instant euro and US dollars in a branch.

Learn about travel money

Log in to order

Travel hub

We’ve gathered all our travel services into one hub in our app. 

  • Order travel money.
  • Turn on Travel Smart.
  • Get help when you’re abroad - and more.

You'll find it under 'Travel' in your account menu.

Log in

Download app

Travel money

Order travel money today and benefit from:

  • easy ordering in the app or online
  • next-working-day delivery. Delivery is free on orders over £500
  • instant euro and US dollars in a branch.

Learn about travel money

Log in to order

Make sure your cards are ready

Spend overseas like you do at home, without the debit card fees.

Travel Smart

Wave goodbye to debit card fees on your Classic or Basic current account. For £7 a week, you can use your debit card abroad without any fees from us.

Switch it on anytime in our app.

How to turn it on

Using your cards abroad

If you are a Silver or Platinum account customer, you can use your debit card abroad without any fees from us.

For any other debit or credit cards, make sure you know the cost of using your card abroad.

Using your card overseas

No need to call us

Our systems monitor your accounts for suspicious activity. You don’t need to let us know before you travel. We may stop payments if we think they could be fraudulent.

How to check a blocked payment

Upgrade your bank account

Upgrade your account and for a monthly fee you'll get money-saving travel benefits.

Packaged bank account travel benefits

  • Multi-trip family travel insurance, subject to status.
  • Mobile phone insurance.
  • No debit card fees from us at home or abroad when you use your debit card.

Benefits supplied by selected third-party providers. Limits, terms and exclusions apply.

Compare bank accounts

If you need help when you're away

 

Travel insurance claims

If you have a packaged bank account with us, you have travel insurance included. You don't need to tell us before you travel, but take a moment to understand the cover provided:

You don't need to call to make a claim. You can do this in our app or online banking.

Make a claim
 

Lost or stolen cards

You can let us know through our app right away, giving you peace of mind.

How to report your card

Use our virtual assistant

Save yourself a call. Our virtual assistant can help with most things, or it'll find you someone who can. 

How to message us

Forgotten PIN

If you've forgotten your PIN or blocked it, you can view it at the touch of a button.

How to view your PIN

Card freezes

Freeze and unfreeze your overseas spending in moments, wherever you are.

How to freeze your card

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International payments

It’s simple and secure to send or receive money outside the UK or in a foreign currency.
 

About International payments

Do more with our app

Find out about all the great features of our highly rated app, and how it compares to Internet Banking.

More about our app

Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.
 

How we protect you