If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Car finance help and guidance

Read our handy guides to find out more about car finance and how to manage your account online.

Car finance made easy

Our short video explains the essentials of car finance, including:

  • how car finance works with Bank of Scotland
  • the differences between Fixed Car Finance and Flex Car Finance
  • what to expect when you apply.

Good condition guide

Taken out Flex Car Finance and want to return your car? This guide will help you avoid return charges.

Our guide explains: 

  • what to expect at the end of your contract
  • servicing and repairs of your car
  • what is reasonable wear and tear
  • how to carry out an inspection on your car
  • what needs to be included when you return your car

Electric car guide

If you’re thinking of going electric with your next car, it’s good to know what the facts are before you start. 

Our useful guide covers:

  • the difference between electric and hybrid cars
  • the features and benefits of electric and hybrid cars
  • details on keeping an electric car on the road

Car finance frequently asked questions

Check out some of the most frequently asked questions our customers have. 

See our frequently asked questionsSee our frequently asked questions

Coronavirus support

If you’ve been financially affected by the coronavirus (COVID-19) outbreak, we have support available.

Customers can request a payment holiday before October 31st 2020. We can also provide details about what options you have with your car finance agreement and managing your account online.

Contact us

If you want to speak to someone about your car finance, you can call Bank of Scotland on 0333 202 7968.

Lines are open from 9am – 5pm Monday – Friday, 9am – 1pm on Saturdays and closed on Sundays.

Existing customers

If you’re already a Bank of Scotland Car Finance customer you can find out how to access and manage your account online.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.