The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Help & guidance

Here you can find out about electric cars, our guide to returning your car in good condition and more about how car finance works.

Electric car guide

If you are looking to purchase an electric car here is everything you need to know in our handy guide.

Electric car guide

Good condition guide

Taken out Flex Car Finance and want to return your car? This guide will help you avoid return charges.

Read the good condition guide

Car finance made easy

Our short video explains the essentials of car finance, including:

  • how car finance works with Bank of Scotland
  • the differences between Fixed Car Finance and Flex Car Finance
  • what to expect when you apply.


Details answers on the ins and outs of Car Finance Plus.

Read our FAQson Car Finance Plus

Existing customers

Manage your account online, check your statements or make extra payments.

Log in using your unique agreement number. You can find this on your contract agreement, or in your welcome email.

Log in to your account