Car finance help and guidance

Read our handy guides to find out more about car finance and how to manage your account online.

Good condition guide

Taken out Hire Purchase (HP) and want to return your car? This guide will help you avoid return charges.

Our guide explains: 

  • what to expect at the end of your contract
  • servicing and repairs of your car
  • what is reasonable wear and tear
  • how to carry out an inspection on your car
  • what needs to be included when you return your car

Read our good condition guide

Electric car guide

If you’re thinking of going electric with your next car, it’s good to know what the facts are before you start. 

Our useful guide covers:

  • the difference between electric and hybrid cars
  • the features and benefits of electric and hybrid cars
  • details on keeping an electric car on the road

Learn more about electric cars

Car finance frequently asked questions

Check out some of the most frequently asked questions our customers have. 

See our frequently asked quest See our frequently asked questions

Additional help and support

Visit our contact & support pages to see how we can help you manage your money. You can also find links to free and independent advice on our Money worries pages.

Contact us

If you want to speak to someone about your car finance, you can call Bank of Scotland on 0333 202 7968.

Lines are open from 8.30am – 6pm Monday – Friday, 9am – 1pm on Saturdays and closed on Sundays.

Existing customers

Take greater control of your Bank of Scotland online car finance account in just 3 simple steps.

Help for existing customers Help for existing customers