We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking.

Support with gambling – we’re here to help

We know that many things in life can affect the way you manage your finances. We’re always here to support you, especially during uncertain and difficult times.

Gambling can affect anyone and can quickly become out of control. If you have any concerns that gambling is affecting your finances, or that of a family member or friend, we can help with our range of tools and tips.

Online tools to support you

Freeze your gambling payments

You can freeze gambling on our Mobile Banking app, it instantly blocks payments to gambling retailers and takes 48 hours to unfreeze your card. 

  • To turn on freeze gambling on our Mobile Banking app:
  • Download and set up our Mobile Banking app – how to set up our Mobile Banking app 
  • Login to our Mobile Banking App
  • From the Mobile Banking app home screen, tap ‘More’ and choose 'Card Management'
  • Continue to the ‘Card Freezes’ section and select ‘Freeze gambling’.
Guide on how to freeze gambling

Block access to gambling sites

As a Bank of Scotland customer you can get 3 months free use of Gamban – an effective tool which blocks access to thousands of gambling websites and apps on all of your devices.

Sign-up to Gamban today

Josh's story

Since a teenager, Josh had enjoyed betting on his favourite football team. At first, the amounts were small but as time went on the stakes became bigger.

Josh started to place multiple large bets and soon he had lost six bets in a row. To try and win some money back he bet his whole month’s salary on one game. He lost again.

With little money in his account, Josh didn’t have enough to see him through to his next payday. He felt down and alone. With his rent and household bills due, Josh decided to contact his bank.

How we helped Josh

Josh called us and spoke to our colleague, Osmond. Josh explained his situation and listed his monthly costs. Osmond told Josh about the options available, and any impact they would have on his credit report.

Josh chose a one-month repayment ‘holiday’ on his loan. This means that for one month Josh didn’t need to make a loan repayment. It gave Josh the chance to seek the support he needed both financially and emotionally.

Josh also told Osmond that he felt his gambling was out of control and, although he wanted to stop, he felt he was unable to resist. Osmond told Josh about the specialist gambling support who provide various useful tools and support that could help to get his gambling under control.

Are you in a similar situation to Josh, or do you know someone who is?

Whether you’re having problems yourself or know someone who is, we have three tips which could help make a difference:

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Keep track of your spending

  • Keep track of your bills and spending by using Internet Banking. It’s safe, easy to use, and helps you to see the bigger picture of your finances.
  • Gamban can be an effective tool too. It blocks access to thousands of gambling websites and apps on all of your devices. You can sign-up to Gamban today and as a Bank of Scotland customer, get 3 months free.
  • Freeze your gambling payments, it instantly blocks payments to gambling retailers and takes 48 hours to unfreeze your card. How to freeze your payments.
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How to talk about getting gambling support

  • You might find it easier to speak to friends and family first. They may be able to help you decide your next step towards getting back in control.
  • If you think things are getting unmanageable, get in touch with us immediately. We will go through all of the options to help you get back on track. Visit a branch or call us on 0345 721 3141 (7am - 11pm).

If you would prefer not to speak to someone directly, you can use the secure messaging or webchat facilities on our app and website.

Specialist gambling support

The National Gambling Treatment Service (NGTS) provide safe and effective treatment for gambling problems. It’s free at the point of delivery. The NGTS is organised by GambleAware. Treatment and support are provided by a network of NHS and voluntary organisations in England, Scotland and Wales.

Self-exclusion is available through GambleAware. It allows you to limit your access to a number of gambling websites.

Treatment varies, and the NGTS work with other agencies to identify and treat any other conditions, such as mental health challenges. Their Freephone number is 0808 8020 133. If you feel you’re not yet ready to talk to someone, they also offer a range of helpful support on their website.

If you use Social Media you can make changes to control your experience. The Gambling Commissions Twitter Consumer guide shows how you can control your Twitter experience and limit gambling-related content.

They also offer alternative resources such as a Live Chat, and hearing impairment and language interpretation services.