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Gambling help
We can give you support if you think you need it.
If gambling's on your mind and you’re worried it’s taking control, we can help you. We can also help if you're concerned about someone else's gambling. We have a range of tools and support that will help you manage your gambling and your finances.
The sooner you get support, the better.
How we can help
Our spending insights tool can show you a breakdown of where your money goes every month. You can see how much and how often you spend at all retailers. This will help you decide if your gambling expenses are manageable.
A look at the details
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What transactions can/can’t be stopped?
Every time you pay for something with your debit card, we know the type of merchant you’ve paid by the code they use to identify themselves. When your freeze is turned on, we’ll block any transaction attempted from gambling merchants. This freeze will not apply to direct debit or bank transfers.
If the transaction doesn’t appear to have been made at a gambling merchant, or a merchant hasn’t authorised it with us first, then we won’t be able to stop it – even if you believe it to be gambling related.
Payments made in to your account, like winnings, withdrawals or refunds, will not be affected and will still go through.
If you report your card lost or stolen, you’ll need to turn your freeze back on when you get your replacement card.
How do I turn it off?
To turn the freeze off, just toggle off in the app. You won’t need to call us. Once you’ve done this, we’ll remove the freeze after 48 hours. If you change your mind you can toggle back on during this period.
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Set a monthly gambling limit on your debit card as a way for you to control how much you are spending on gambling. Once you reach your limit, any more attempts to make gambling transactions with your debit card, will be blocked. Once you reach your monthly limit, no further gambling transactions will be approved. This applies to any online or in-person transactions defined by the retailer as ‘gambling’.
If the transaction is not defined by the retailer as gambling, or the retailer hasn’t requested a pre-authorisation from us first, we may not be able to stop it – even if you think it’s gambling related.
Your limit will renew on the first day of each month.
You can manage your limit or remove it altogether in the mobile banking app. Just make sure you select ‘Save Limit’ once you have made your changes.
It’s worth remembering that changes update straight away. Your limit will instantly renew if you change it or remove it and reinstate it. So any gambling payments you've already made that month won't be included in that month's limit.
If you report your debit card lost or stolen, you’ll need to re-set your limit when you get your replacement card.
How we can support you
Whether it’s a quick spin on a slot machine or support for your favourite football team, a small bet can soon feel like it’s becoming a problem.
We understand that problem gambling can severely impact some people. It may lead to emotional and financial difficulties. These difficulties can include relationship breakdowns, struggles to keep a job and unmanageable debt. Working closely with expert gambling advisors, we have developed tools to successfully help you manage your gambling.
Our banking colleagues can;
- Provide confidential, non-judgemental support – they will take their time to encourage you to talk about your challenges either on the phone or in branch.
- Understand your finances – By working through your income and expenditure, we can see what options may be the most suitable for you.
- Help you decide what’s best – There are a number of ways we can support you. Once we understand your situation, we will make you aware of any decisions that would impact your credit report.
- Expert advice – We will ensure that you have the contact details for gambling organisations that can continue to provide ongoing support.
Expert advice
Whether you're looking for support for yourself or someone else, GamCare offer confidential advice and support for anyone affected by gambling. Their trained advisers can talk through your situation, help you understand your options and connect you with the right support.
GamCare gives support 24 hours a day, 7 days a week. You can contact them on 0808 8020 133 or access support through live chat, WhatsApp, Facebook Messenger, group chats and online forums if that's more comfortable for you.
If you'd like support managing gambling transactions on your account, GamCare can explain your options which might include:
Registering with GAMSTOP, a self exclusion service that helps you block access to online gambling websites and apps run by companies licensed in Great Britain.
Installing Gamban, a gambling blocking software that can be installed on phones, tablets and computers to help restrict access to gambling websites and apps. Charges may apply for the use of Gamban.
Don't bet your life on it is a player-led safer gambling initiative that can help you understand if you have an issue. They can provide you with tips and advice to make sure that you gamble safely.
Additional support
Money management
We have tips and tools to help you with budgeting, managing your bills or supporting others.
Money worries
If you’re worrying about managing your money – we’re here to help.
Support and financial wellbeing
We are by your side and have a range of support available for you.
