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We can give you support if you think you need it.
If gambling is on your mind and you are worried that it is taking control, or if you are worried about someone else’s gambling, we can help you. We have a range of tools and support that will help you manage your gambling and your finances.
The sooner you get support, the better.
Our spending insights tool can show you a breakdown of where your money goes every month. By seeing the amount and frequency of your spending at all retailers, it may help you to see if your gambling spend is manageable or not.
What transactions can/can’t be stopped?
Every time you pay for something with your card, we know the type of merchant you’ve paid by the code they use to identify themselves. When your freeze is turned on, we’ll block any transaction attempted from gambling merchants. This freeze will not apply to direct debit or bank transfers.
If the transaction doesn’t appear to have been made at a gambling merchant, or a merchant hasn’t authorised it with us first, then we won’t be able to stop it – even if you believe it to be gambling related.
Payments made in to your account, like winnings, withdrawals or refunds, will not be affected and will still go through.
If you report your card lost or stolen, you’ll need to turn your freeze back on when you get your replacement card.
How do I turn it off?
To turn the freeze off, just toggle off in the app. You won’t need to call us. Once you’ve done this, we’ll remove the freeze after 48 hours. If you change your mind you can toggle back on during this period.
Set a monthly gambling limit on your debit card as a way for you to control how much you are spending on gambling. Once you reach your limit, any more attempts to make gambling transactions with your debit card, will be blocked. Once you reach your monthly limit, no further gambling transactions will be approved. This applies to any online or in-person transactions defined by the retailer as ‘gambling’.
If the transaction is not defined by the retailer as gambling, or the retailer hasn’t requested a pre-authorisation from us first, we may not be able to stop it – even if you think it’s gambling related.
Your limit will renew on the first day of each month.
You can manage your limit or remove it altogether in the Mobile Banking app. Just make sure you select ‘Save Limit’ once you have made your changes.
It’s worth remembering that changes update straight away. Your limit will instantly renew if you change it or remove it and reinstate it. So any gambling payments you've already made that month won't be included in that month's limit.
If you report your debit card lost or stolen, you’ll need to re-set your limit when you get your replacement card.
Whether you need support for yourself or are looking to help someone else, TalkBanStop is a partnership that can help. They have practical tools and support to help you to stop gambling and maintain a successful journey to recovery.
You can access personal support from GamCare’s trained advisers, free access to Gamban blocking software which can be installed on multiple devices, and signposting to register for the free self-exclusion scheme, GAMSTOP. They also have links if you need to get in touch with your bank to limit gambling transactions.
You can access support online or by phone on 0808 8020 133, 24 hours a day, 7 days a week. They also have live chat, WhatsApp chat, Facebook Messenger and group chats and forums if you don’t want to talk to someone directly.
Don't bet your life on it is a player-led safer gambling initiative that can help you understand if you have an issue. They can provide you with tips and advice to make sure that you gamble safely.