Separation and divorce

Keep your accounts and personal details up to date

Separating your joint accounts

We can help you close your joint account with the agreement of both account holders. You can also request in branch to remove a second person from your account.

Update your joint account

Removing an additional credit cardholder

Remove additional cardholders from your credit card account to protect you from any unexpected expenses. You can also freeze cards or certain transaction types, using the Mobile Banking app, giving you control over how your money is used.

Remove a cardholder

Managing your mortgage

Speak to your mortgage lender or seek independent advice to get a joint mortgage transferred to one person, or to understand the options available to you.

Manage your mortgage

Updating your personal details

Keep your details and settings up to date online. You can do this in branch, on the Mobile Banking app or through Internet Banking.

Update your details

Review your Will and insurance policies

If your ex-partner is named in your Will, you’ll need to review it to make sure your wishes are reflected. This will help you plan for the future and protect your assets. You also need to contact your insurers to let them know about any changes to your home and life insurance policies.

Changing your Will

Financial support if you have children

If you and your former partner can’t agree financial arrangements to support your children, the amount due and who pays for their care will be determined either by the court or more often by the Child Maintenance Service.

Child Maintenance calculator

Support with your money

Money worries

If you are struggling with your finances, or are worried about the increased cost of living, you are not alone. We can support you to get back on track.

Money worries

Money management

We are by your side, supporting you to manage your money. Whether it’s budgeting and saving, or helping someone else, we have tips and tools to help you.

Money management

Other ways to get the support you need

How we can help

It is important to deal with your money worries as soon as you can. If you are struggling with your payments and don’t bank online or would like to know your options, there are other ways that we can help you.

Find out how we can help

Talk to us in branch

Our Banking Consultants can talk through your finances and give you tips, help and support to make your money go further.

Call us on 0345 721 3141 to book an appointment or find a branch near you using our branch finder.

Lines are open 8am-8pm, 7 days a week. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Find out how we can help

Free independent help and advice

Get free help, support and guidance on your finances from free independent organisations or your government.

Free help and advice

Support when you need us

Mental health

Supporting your needs.

Mental health support

Financial abuse

Practical help and support for you or someone you know.

Financial abuse support


Support and tools to help you or a loved one.

Gambling support