Separation and divorce

Keep your accounts and personal details up to date

Separating your joint accounts

We can help you close your joint account with the agreement of both account holders. You can also request in branch to remove a second person from your account.

Update your joint account

Removing an additional credit cardholder

Remove additional cardholders from your credit card account to protect you from any unexpected expenses. You can also freeze cards or certain transaction types, using the Mobile Banking app, giving you control over how your money is used.

Remove a cardholder

Managing your mortgage

Speak to your mortgage lender or seek independent advice to get a joint mortgage transferred to one person, or to understand the options available to you.

Manage your mortgage

Updating your personal details

Keep your details and settings up to date online. You can do this in branch, on the Mobile Banking app or through Internet Banking.

Update your details

Review your will, power of attorney and insurance policies

Who you want to make decisions or benefit from your plans may have changed. It’s important to make sure your legal and financial arrangements reflect your current priorities.

Take time to review your will and power of attorney, and update them if needed. You should let your home and life insurance providers know about any changes that could affect your cover or beneficiaries.

Making a will

Financial support if you have children

If you and your former partner can’t agree financial arrangements to support your children, the amount due and who pays for their care will be determined either by the court or more often by the Child Maintenance Service.

Child Maintenance calculator

Support with your money

Money worries

If you are struggling with your finances, or are worried about the increased cost of living, you are not alone. We can support you to get back on track.

Money worries

Money management

We are by your side, supporting you to manage your money. Whether it’s budgeting and saving, or helping someone else, we have tips and tools to help you.

Money management

Other ways to get the support you need

How we can help

It is important to deal with your money worries as soon as you can. If you are struggling with your payments and don’t bank online or would like to know your options, there are other ways that we can help you.

Find out how we can help

Contact us

Contact us in a way that suits you:

Free independent help and advice

Get free help, support and guidance on your finances from free independent organisations or your government.

Free help and advice

Support when you need us

Mental health

Supporting your needs.

Mental health support

Financial abuse

Practical help and support for you or someone you know.

Financial abuse support

Gambling

Support and tools to help you or a loved one.

Gambling support