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Supporting customers affected by serious illness
We can offer you support if you need financial help during this time.
A serious illness means you may be facing an injury, disease, or physical condition that is having a negative impact on your quality of life. While your most immediate priority will be coping with the challenges of a serious illness, you may find that there’s an impact on your finances for reasons such as not being able to work. We’re here to support you.
How we can help you
Money worries support
If you have a serious illness, it may cause you to worry about your finances. To support you, we offer help with any money worries you may have.
Accessibility and disability support
A serious illness can impact your accessibility requirements. We have a range of options to best suit your needs.
Mental health support
We understand that having a serious illness can affect your mental health. If things are feeling a bit overwhelming, we are here to support you.
Banking in a way that suits you
Further support
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.