Supporting customers affected by serious illness

A serious illness means you may be facing an injury, disease, or physical condition that is having a negative impact on your quality of life. While your most immediate priority will be coping with the challenges of a serious illness, you may find that there’s an impact on your finances for reasons such as not being able to work. We’re here to support you.

How we can help you

Speak to our dedicated Serious Illness Support team

Our Serious Illness Support Team can help if you or a loved one has a serious illness. Our dedicated support team provides a confidential and free service to give you practical help on how to reduce the impact a serious illness has on your finances.

Our team can provide:

  • An assessment of your finances and can help manage any changes to your finances, at every stage.
  • Practical guidance on personal banking, savings, loans, mortgages, and credit cards.
  • Referrals to other areas of Bank of Scotland that may be able to help.
  • Information on help available from other charities that can offer specific support about your illness.
  • Sometimes, we offer help to lessen the financial impact of a serious illness through things like mortgage payment holidays and current account charges. To assess whether we can offer you this level of support, we will need to take your individual situation into account.

Our specialist Serious Illness Support Team will discuss your financial situation with you, and go through what support is best for you. Call us free on 0800 015 0166 (Monday to Friday, 9am to 5pm).

Money worries support

If you have a serious illness, it may cause you to worry about your finances. To support you, we offer help with any money worries you may have.

Support with money worries

Accessibility and disability support

A serious illness can impact your accessibility requirements. We have a range of options to best suit your needs.

Accessibility support

Mental health support

We understand that having a serious illness can affect your mental health. If things are feeling a bit overwhelming, we are here to support you.

Mental health support

Appoint someone to manage your affairs

If you have a serious illness, it may be helpful to appoint someone you trust to help manage your money. Explore the different options that you can take and how to set up access.

Someone to manage your affairs

Banking in a way that suits you

Learn how you can bank from home

Banking online through our Mobile Banking app or Internet Banking will allow you to manage your accounts, organise payments or manage your card and PIN in the comfort of your own home, at a time that suits you.

Learn more about banking online

Visiting a branch

We can organise for your appointment to be in a private and quiet meeting room, to make sure you feel comfortable.

Support we offer in our branches

Further support

Support and wellbeing

We’re here to support you in managing your money through life’s journey.

Support and wellbeing

Life events

By your side through life’s key moments.

Life events

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.