Existing car finance customers

If you’re already a Bank of Scotland Car Finance customer you can find out how to access and manage your account online. You’ll also find helpful guides about keeping your car in good condition and how to get in touch.

Manage your account online

As a Bank of Scotland Car Finance customer you can take greater control by registering for your online account in just 3 simple steps.

You can access this anytime and there you'll find a range of services to help you manage your account.

When online, you can:

  • Change your payment date to one that suits you better
  • Make a payment or overpayment
  • View your transaction history
  • Ask for a statement
  • Update your details.

Log in

You’ll need your date of birth and postcode to register. You’ll only need to do this once to set up your online account.

To create and log in to your account, you’ll need a valid email address and secure password.

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Additional help and support

Visit our contact & support pages to see how we can help you manage your money. You can also find links to free and independent advice on our Money worries pages.

Contact us

If you want to speak to someone about your car finance, you can call Bank of Scotland on 0333 202 7943.

We can discuss your specific car finance needs, make changes to your account and answer any queries you may have.

Lines are open 8:30am-6pm Monday to Friday, 9am-1pm Saturday and closed Sunday.

Good car condition guide

At the end of your car finance agreement you may choose to return your vehicle.

Throughout your agreement you must keep the vehicle in good condition allowing for fair wear and tear.

If the car, its equipment or accessories have not been used, maintained or looked after as originally agreed then we may make end of contract charges.