If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Existing car finance customers

If you’re already a Bank of Scotland Car Finance customer you can find out how to access and manage your account online. You’ll also find helpful guides about keeping your car in good condition and how to get in touch.

Manage your account online

As a Bank of Scotland Car Finance customer you’re able to manage your account online. Log in to our Car Finance Portal, using the unique agreement number we sent you and see how quick and easy it is to get started.

  • Make a payment
  • Change your payment date
  • Check your statement
  • Request a settlement figure

Log in

Person in rain.

If you can't find your agreement number, or you just need to speak to someone about your car finance, you can call Bank of Scotland on 0333 202 7968. Lines are open from 9am – 5pm Monday – Friday, 9am – 1pm on Saturdays and closed on Sundays.

Coronavirus support

If you’ve been financially affected by the coronavirus (COVID-19) outbreak, we have support available.

You’ll find helpful information about payment holidays and how to request them.

We also have additional information about car finance agreements and managing your account online.

Contact us

If you want to speak to someone about your car finance, you can call Bank of Scotland on 0333 202 7968.

Lines are open from 9am – 5pm Monday – Friday, 9am – 1pm on Saturdays and closed on Sundays.

Good car condition guide

At the end of your car finance agreement you may choose to return your vehicle.

Throughout your agreement you must keep the vehicle in good condition allowing for fair wear and tear.

If the car, its equipment or accessories have not been used, maintained or looked after as originally agreed then we may make end of contract charges.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.