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Order Travel Money
Get next-day delivery on travel money before your next trip.
How to do it
We'll take it step by step.
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- Log in and select more actions followed by Account Information and Benefits.
- Scroll down and select Travel, then Order travel money.
- Select the currency you'd like to buy. Then enter the amount you want.
- Review your quote. If you're happy, select delivery type.
- Choose your delivery option. We can send your order to your home address, or to most of our branches.
- Select your payment option on the payment details page.
- Confirm you’ve read the terms and conditions. Then select Confirm order.
- Once completed, you'll see a success message. Your order will then be ready for you, as explained here.
- Log in, select the More menu followed by Travel. Then choose Order travel money.
- Select the currency you'd like to buy. Then enter the amount you want.
- Review your quote. If you're happy, choose Select delivery.
- Select your delivery option. We can send your order to your home address, or to most of our branches.
- Choose your payment option on the payment details page.
- Confirm you’ve read the terms and conditions. Then select Confirm order.
- Once completed, you'll see a success message with your order reference number. Your order will then be ready for you, as explained here.
Getting started online
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You can visit most branches to buy travel money. If you need travel money fast, you can get euros and U.S. dollars instantly over the counter.
You can't order travel money by phone.
A look at the details
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The minimum amount you can order through the app or online banking is £200 and the maximum is £3,000. You can make multiple orders, up to the value of £7,500 in a single day.
The minimum amount of euro or US dollars you can instantly collect is £50 and the maximum is £1,500 each day. You can only collect this from one of our branches with a counter service. Subject to availability.
We'll provide your order in whatever denominations are available. For example, if you order $500, you may receive this in any combination of notes.
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We can deliver your travel money to any home address on your account in the British mainland or Northern Ireland. If you live in Scotland, Northern Ireland or a remote area, delivery may take longer.
We use Royal Mail Special Delivery. The delivery needs a signature. Royal Mail’s Special Delivery conditions apply.
You can also have your order delivered to most of our branches.
You can't collect travel money or sell it back at a branch without a counter service.
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Delivery timescales for travel money Order time
Delivery timescale
Order time
Monday to Thursday before 3pm
Delivery timescale
By 1pm on the next working day*
Order time
Friday before 3pm
Delivery timescale
Monday by 1pm*
Order time
Saturday or Sunday
Delivery timescale
Tuesday by 1pm
*Working days are Monday to Friday, not including Public Holidays. If you place an order on or just before a bank holiday, we’ll confirm your delivery date online.
If you live in Scotland, Northern Ireland or a remote area, delivery may take longer.
Your order will be ready to collect from branch after 1pm. We’ll keep your order for 10 working days. After that date, we'll cancel it.
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We don’t charge commission. Deliveries to your home address or a Bank of Scotland branch are free for orders over £500. There is a £5.50 delivery charge on orders under £500.
Our branches with a counter service offer instant euro and US dollars for pick up and are not subject to any delivery charges. Subject to availability.
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You can take leftover travel money to one of our branches with a counter service. We’ll buy currencies back from you based on the exchange rate on that day. This rate may have changed since you bought your travel money. If the amount is too low, we won't be able to buy it back.
We may not be able to buy back some currencies. We may stop buying back certain foreign currency bank notes at any time and without notice.
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You can’t change or cancel your order once you’ve confirmed it. You can exchange your money back to Pounds Sterling (GBP) at one of our branches with a counter service once you’ve received it.
We keep orders sent to a branch for 10 working days. After that date, we'll cancel your order.
We refund cancelled, uncollected and returned orders at the buy-back exchange rate of the day we process them and credit your account. This means you'll usually receive back less than you originally paid.
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