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The minimum amount you can order is £200 and the maximum is £3,000. You can make multiple orders, up to the value of £7500 in a single day.
We'll provide your order in whatever denominations are available. For example, if you order $500 you may receive this in any combination of notes.
We can deliver your travel money to your home address. This must be in the UK or Northern Ireland.
We use Royal Mail First Class signed for delivery. The delivery needs a signature.
You can also have your order delivered to your local branch and collect it from there.
You can't collect travel money or sell it back at a counter-free branch.
For home delivery
Place your order before 1pm on a working day for next-day delivery. Home delivery will take place before 4pm on the next working day. The delivery needs a signature.
If you place an order after this time, delivery will take place on the second working day. For example, if you order on a Saturday, delivery takes place on Tuesday.
To collect from a branch
Place your order before 1pm on a working day for next-day collection. You can collect your order from your chosen branch after 4pm on the next working day.
If you place an order after this time, you can collect it on the second working day. For example, if you order on a Saturday, the money will be available on Tuesday.
Cut-off times and working days
Next-day delivery cut-off times apply to working days. Working days are Monday to Friday. Saturday, Sunday, bank and public holidays are not working days. If Monday is a bank holiday, delivery will take place on the next working day.
If you live in Scotland, Northern Ireland, or a remote area, delivery may take longer.
Please note – once you’ve confirmed your order, we can’t change your delivery address or day.
No, we don’t charge commission and there are no fees. Deliveries to your home address or a Bank of Scotland branch are completely free of charge.
You can take leftover travel money to one of our branches with a counter service. We’ll buy them back from you based on the exchange rate on that day. This rate may have changed since you bought your travel money. If the amount is too low, we won't be able to buy it back. We may not be able to buy back some currencies or Travellers' Cheques.
At the moment, you can't order travel money by phone. You can order online, in the app or in branch.
You can’t cancel your order once you’ve confirmed it. You can exchange your money back to Pounds Sterling (GBP) at one of our branches with a counter service once you’ve received it.
Orders sent to a branch are kept there for 10 working days after the delivery date. After that date we'll cancel your order and return it to the processing centre.
We refund cancelled and returned orders at the buy-back exchange rate of the day we process them.
We send home delivery orders using Royal Mail Special Delivery. Royal Mail’s Special Delivery conditions apply. Copies of these are available from Royal Mail on request.
Different timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee deliveries to certain remote areas within the United Kingdom. We can only deliver to the British mainland and Northern Ireland and it must be to the cardholder’s billing address.
Orders sent to a branch are kept there for 10 working days from the delivery date you chose. After that date we'll cancel your order and return it to the processing centre.
We refund cancelled and returned orders at the buy-back exchange rate of the day we process them. This means you'll usually receive back less than you originally paid. Refunds can take up to two weeks to reach your account. If you would like an immediate refund please visit a branch.
We may stop buying back certain foreign currency bank notes and travellers cheques at any time and without notice.
The Internet Banking service is generally available 24 hours a day, 365 days a year. There may be periods when it isn’t available because of routine maintenance.