Help and Guidance

What type of customer are you?

To help find you the most relevant and supportive answers, we’ve separated out the most frequently asked

questions into two sections - simply click on the link which is most relevant to you.

Do you want to trade US shares?

If you’re looking to trade international shares you’ll need to complete a couple of forms, we explain what you need to do to get started on our international trading page.

How to trade US shares

We’re making it easier to view and access your Share Dealing account.

Find out more on how to do this in Internet Banking

Already investing with us?

For support with managing your account, bereavement support, questions about trading or corporate events.

Help and support

Just signed up?

For support with your application, transferring to us or finding out more about our charges.

Getting started

Contact us

If you can’t find what you need and would like to chat with us, you can use our easy to use Web Chat service to speak to us online, alternatively you can contact us by phone.

Contact us

Bereavement support

We’re here to provide practical help on investments when you’ve lost someone close to you.

Get bereavement support

Important information

Find important information about our accounts, services, including our policies, Terms & Conditions

and more information on Bank of Scotland.

Important information

Bank of Scotland Share Dealing Service is operated by Halifax Share Dealing Limited. Registered in England and Wales No. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.