Manage your policy

Find out how to make a claim, learn more about your policy documents and more.


View your cover details online

If you've registered for Internet Banking, you can now view your cover details there. Just log in to check:

  • your policy number
  • a summary of your excess
  • what cover you have
  • how much you're currently paying 
  • when and how your policy is set to renew.

You can also access your Digital Inbox, where we'll send you digital copies of your documents. You can turn off paper documents altogether by going to your profile and adjusting the settings there.

Log in

Your policy and what it covers

View your policy booklet and your cover details to see what's covered.

View your policy

Amend your level of cover

We won't charge you an admin fee for making any changes to your policy:

  • Amend your level of cover.
  • Add or remove items.
  • Change the way you pay.
Call us link to the contact us page

Need to renew and pay for your policy?

We'll send you a reminder a few weeks before your renewal date.

If you're happy with your policy, and don't want to make any changes, you can renew and pay for your policy online. You can also choose how your policy renews each year.

Renew and pay for your policy link to more about renewing

Making a claim

It just takes a few easy steps to get started.

Make a claim

If you need to claim urgently, check on an open claim or discuss a legal expenses claim, call us.

Getting help with an emergency

If you need urgent help, please call our 24-hour home emergency helpline.

Call us Contact us

Thinking about cancelling?

If you're concerned about the type of cover you have, or how much it costs, there may be something we can do to help.

If you still want to cancel, you can do so online.

View your options

Worried about paying for your policy?

There might be some things we can help you with. Please get in touch to find out more.

You might also want to consider the following:

  • Requesting a payment holiday
  • Checking with us if there’s any part of your cover that you don’t need any more or if you can move to a different level of cover
  • We can check if there are any other ways to reduce the cost of your policy
  • We won't charge you an admin fee for making any changes to your policy.

Call us

Moving home

We’ll help you get set up with a new home insurance quote or cancel an existing policy.


We can also send you a proof of insurance letter by email or post.


Moving home but want to keep your existing policy? Simply change the address on your policy by calling us.

Letting us know about future changes

You’ll need to get in touch beforehand to let us know. Examples of this include:

  • building work at your property
  • your home being empty for longer than usual
  • someone living with you who doesn’t normally.

Check your policy booklet to find out if you need to tell us. Then call us to find out what will happen next.

Update your details

Homes for Ukraine government scheme

We support everyone who welcomes Ukrainian refugees into their home. You’ll continue to be covered under your Home Insurance and don’t need to tell us about the change in your circumstances.

Limits, terms and exclusions apply to all levels of cover.

FAQs & common enquiries 

Bank of Scotland Home Insurance Select is underwritten by Lloyds Bank General Insurance Limited. Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.