If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.
Insuring your new home is easy. Get a quote for your new home, and once you're insured, cancel your existing policy for your old home. When you cancel online, you can choose when you want us to cancel your policy from.
If you're temporarily working from home only using a computer, doing paperwork or phone calls due to the pandemic, then you don't need to tell us. Your employer’s equipment is covered by their insurance. Any cover you have will protect the items that belong to you.
If you're doing any other work from home such as making things, or offering services e.g. hairdressing, then you'll need to tell us so we can check you're covered. You’ll also need to tell us if you have more than 20 visitors a week.