If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Reset your login details

You can reset your password and memorable information online so you can log in again. If you don’t know your username, you can find that out at the same time.

Reset your login details


Step by step guide to resetting your login details

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Step 1

We’ll need some details to find your account. If you don’t know your username, select the link under the box and we’ll ask about your account instead.

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Step 2

We’ll ask if you want to change your password. You can choose ‘No’ if you don’t need to reset it.



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Step 3

If you chose ‘Yes’, you’ll enter your new password now. There are some tips to help you.



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Step 4

Now we’ll ask if you want to change your memorable information. You can choose ‘No’ here as well if you don’t need to change it.

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Step 5

If you chose ‘Yes’, you’ll enter your new memorable information here. The tips will help with this.


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Step 6

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.


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Step 7

You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.

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Step 8

When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.

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All done!

That’s it, you’ve updated your details. Now you can use them to log in.