Go paper-free
Amend paper-free preferences for your statements and correspondence.
Reset your login details
You can do this online
- Our app is the simplest way to reset your details.
- If you don’t know your username, you can find that out at the same time.
- You can also reset through online banking.
How to do it
We'll take it step by step.
- On the login page, select Forgotten your login details?.
- Enter your details and if you don’t know your username, we’ll ask for account details instead.
- We’ll now do a quick security check to confirm it’s you. Select a number for us to contact you on.
- We’ll send you a one-time passcode text, we’ll ask you to enter it. If we called you, we’ll ask you to say or key the code on your phone.
- All done, you’ve updated your details and can use them to log in.
1 min 35 secs.
Reset your details
Online banking
You can also reset your login details in a browser on any device.
Online security
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