If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Contact us

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call waiting times are much longer than usual.

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

You can still use our online and mobile banking services.


Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:

Coronavirus help and support

NHS help and support

Frequent questions from our customers

Call us

Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.

Alternatively, call us direct from your mobile banking app. As you're already securely logged in, there's no need to remember any passwords. Learn more about Click to call.

Find a phone number

Visiting us in branch

To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. Our branches will open again fully, ready to help you, as soon as it’s safe to do so.

We’re keeping as many branches open as we can but, in some cases, we may have to temporarily close a branch.

We’ve made some changes to our opening hours and services we’re providing at the moment. Most of our branches are now open between 9:30am and 3:30pm Monday to Friday. To find out if your local branch is open and when please check our branch locator.

Find a branch

Mobile branches

We are starting to re-introduce some of our mobile branch routes in the following locations:



All other mobile branch routes remain suspended at this time.

Find out more

Tweet us

Find us on Twitter* @BankofScotland. We are happy to help with any Internet Banking queries - but do not Tweet any personal, account, logon or financial details. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.

www.twitter.com/BankofScotland is the only official Bank of Scotland Twitter page. If you find a Twitter page claiming to represent Bank of Scotland that is not at this address, please report it by emailing security@bankofscotland.co.uk with the web address.

Use the SignVideo service

If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Write to us

You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry.

*Twitter is owned by a third party and is independent of Bank of Scotland.

Contact us about Internet Banking

If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry.

Lost or stolen card?

You can report your card and request a replacement through the ease and convenience of Internet Banking.

Report your card

How to order a replacement card or PIN

How to freeze your card

Need to change your name or address?

Find out moreabout changing your address

Want to complain about PPI?

If you have a concern about how your PPI (Personal Protection Insurance) policy with us was sold, please visit our PPI complaints page.

Find out moreabout how to complain about PPI