Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call waiting times are much longer than usual.
So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.
You can still use our online and mobile banking services.
Support for customers impacted by coronavirus (COVID-19)
As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:
Send us a message
We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions.
Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.
Our social media accounts are:
If you see another account that pretends to be us, please report it by emailing email@example.com and include the web address.
Use the SignVideo service
If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.
Write to us
You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry.
*Twitter is owned by a third party and is independent of Bank of Scotland.