Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call waiting times are much longer than usual.
So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.
You can still use our online and mobile banking services.
Support for customers impacted by coronavirus (COVID-19)
As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:
Find us on Twitter* @BankofScotland. We are happy to help with any Internet Banking queries - but do not Tweet any personal, account, logon or financial details. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.
www.twitter.com/BankofScotland is the only official Bank of Scotland Twitter page. If you find a Twitter page claiming to represent Bank of Scotland that is not at this address, please report it by emailing firstname.lastname@example.org with the web address.
Use the SignVideo service
If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.
Write to us
You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry.
*Twitter is owned by a third party and is independent of Bank of Scotland.