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We're here to help. Message us in our Mobile Banking app anytime for help with common queries.
We’re happy to help with any general queries, so please get in touch through our social channels. We’re sorry but we can't answer any account specific questions.
Tweet us @BankofScotland or message us on Facebook.
Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.
Our social media accounts are:
www.twitter.com/BankofScotland
www.facebook.com/BankofScotland
If you see another account that pretends to be us, please report it by emailing security@bankofscotland.co.uk and include the web address.
*Twitter is owned by a third party and is independent of Bank of Scotland.
You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry. Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.