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Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:

Coronavirus help and support

Frequent questions from our customers

Call us

Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.

Alternatively, call us direct from your Mobile Banking app. As you're already securely logged in, there's no need to remember any passwords. Learn more about calling from the app.


Find a phone number

Visiting us in branch

The safest way to bank with us right now is from home, either using our app or through Internet Banking. If you do need to visit us in branch, please check our latest opening hours before you visit.

To protect you and our staff, we’ve put social distancing measures in place in our branches so you can bank with us safely. You'll also be asked to wear a face covering. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us.

You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

Can we save you a trip? Managing your money from home is the safest way right now, and there’s so much you can do online: 

Find a branch

Send us a message

We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions.

Twitter logo   Facebook logo

Tweet us @BankofScotland or message us on Facebook.

Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.

Our social media accounts are:

If you see another account that pretends to be us, please report it by emailing and include the web address.

Use the SignVideo service

If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Write to us

You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry.

*Twitter is owned by a third party and is independent of Bank of Scotland.

Contact us about Internet Banking

If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry.

Lost or stolen card?

You can report your card and request a replacement through the ease and convenience of Internet Banking.

Report your card

How to order a replacement card or PIN

How to freeze your card

Need to change your name or address?

Update your details

Make a complaint

We’re here to help if you have concerns.

Make a complaint

Tell us if you've had a great experience

We’re really pleased that you’ve had a great experience with Bank of Scotland. If you'd like to tell us about it, please use this form. We will not contact you, however, we will pass your feedback on to the right team.

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