Call us

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How to message us

Common issues

Card problems expandable section

Lost or stolen cards

If your card is lost or stolen, call us on 0800 028 8335 or +44 131 454 1605 if you're outside of the UK.

Lines are open 24 hours a day, 7 days a week.

Replacement cards

If you need to replace your debit card, call us on 0345 721 3141 or +44 131 337 4218 if you're outside of the UK.

If you need to replace your credit card, call us on 0345 964 5645 or +44 173 357 4121 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Fraud expandable section

Debit or credit card fraud

For help with debit or credit card fraud, call us on 0800 0288 335 or +44 131 454 1605 if you're outside of the UK.

Lines are open 24 hours a day, 7 days a week.

Internet Banking fraud

For help with Internet Banking fraud, call us on 0800 567 4971 or +44 1132 888 408 if you're outside of the UK.

Lines are open 24 hours a day, 7 days a week.
Internet Banking issues expandable section

Internet Banking support

For help with your Internet Banking, call us on 0345 602 0000 or +44 113 279 8302 if you’re outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Manage your personal details expandable section

Manage account details

To change your address or telephone number, call us on 0345 721 3141 or +44 131 337 4218 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Payments, transfers and disputes expandable section

Domestic payments

For help with an domestic payment or transfer, call us on 0345 721 3141 or +44 131 337 4218 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

International payments

For help with an international payment or transfer, call us on 0345 982 5319.

Lines are open 8am to 6pm, Monday to Friday and closed on bank holidays.

Transaction disputes

If you’re a debit card customer, please call us on 0345 721 3141 or +44 131 337 4218 if you're outside of the UK.

Lines are open 7am to 11pm, 7 days a week.

If you’re a credit card customer, please call us on 0345 964 5645 or +44 173 357 4121 if you're outside of the UK.

Lines are open Monday to Friday 8am to 6pm and Saturday 10am to 4pm.

Find a phone number

Bank accounts expandable section

Bank account help

If you need help with an existing or new bank account, call us 0345 721 3141 or +44 131 337 4218 if you’re outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Silver Account

If you need help with your Silver Account, call us on 0345 602 0201 or +44 (0) 131 333 0032 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4011.

If you break down on the road, you can call the AA direct on 0800 980 5792

Gold Account

If you need help with your Gold Account, call us on 0345 602 0211 or +44 (0) 131 333 3310 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

Platinum Account

If you need help with your Platinum Account, call us on 0345 602 1222 or +44 (0) 131 335 3361 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4011.

If you break down on the road, you can call the AA direct on 0800 980 5794

Premier Account

If you need help with your Premier Account, call us on 0345 603 3399 or +44 (0) 131 335 0002 from outside the UK.

Lines are open 24 hours a day, 7 days a week.

In a domestic emergency, you can call the 24-hour Home Emergency helpline on 0800 015 0188.

Ultimate Reward Current Account

If you need help with your Ultimate Reward Current Account, call us on 0345 124 1401 or +44 (0) 149 528 1296 from outside the UK.

Lines are open 24 hours a day, 7 days a week.
Car finance expandable section

Existing customers

If you're an existing customer, call us on 0333 202 7943.

Lines are open Monday to Friday 8am to 8pm, Saturdays 8am to 6pm, Sundays and bank holidays 10am to 4pm.

New customers

If you need support with an application, call us on 0333 202 7968.

Lines are open Monday to Friday, 8.30am to 6pm and Saturdays 9am to 1pm.

Car leasing

For support with car leasing, call us on 0345 982 5338.

Lines are open Monday to Friday, 9am to 5pm.
Car insurance expandable section

Existing customers

If you're an existing customer, please call 0330 0184 175.

Lines are open Monday to Friday 8am to 8pm, Saturdays 8am to 6pm, Sundays and bank holidays 10am to 4pm.

Car insurance claims

To make a claim, please call 0330 018 5561.

Lines are open 24 hours a day, 7 days a week.

RAC breakdown cover

To make a claim, please call 0330 159 1978.

Lines are open 24 hours a day, 7 days a week.

Windscreen glass repair

To make a claim, please call 0330 018 4174.

Lines are open 24 hours a day, 7 days a week.

Keycare cover

To make a claim, please call 0345 075 6187.

Lines are open 24 hours a day, 7 days a week.
Credit cards expandable section

Existing customers

For existing customer support, call us on 0345 964 5645 or +44 173 357 4121 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

New customers

For support with an application, call us on 0800 328 5984.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.
Home insurance expandable section

Existing customers

If your policy starts with HPB, call us on 0345 604 6714.

If your policy starts with HAP, call us on 0345 300 5180.

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

New customers

For support with an application, call us on 0345 850 1301.

Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

Home Emergency cover

To make a claim, call us on 0345 641 9796.

Lines are open 24 hours a day, 7 days a week.

Legal expenses

If your policy starts with HBP, please call us on 0345 300 1821.

If your policy starts with HAP, please call us on 0345 300 2238.

Lines are open 24 hours a day, 7 days a week.
Investments expandable section

Share dealing

For general support and dealing, call us on 0345 606 1188 or +44 113 292 0805 if you're outside of the UK.

Lines are open Monday to Friday, 8am to 9pm.

During US bank holidays we will be open 8am to 6pm for US markets.

During UK bank holidays we will be open 2pm to 9pm.

Ready-Made investments

For accounts beginning with IB opened before 20/02/2023 call us on, 0345 835 5727.

Lines are open Monday to Friday 8am to 5pm.

For accounts beginning with EB opened from 20/02/2023 call us on, 0330 123 5521.

Lines are open Monday to Friday 9am to 5pm

Investments purchased in branch

For support with investments purchased in branch, call us on 0345 835 7375.

Lines are open Monday to Friday 8am to 6pm.
Life insurance expandable section

Life insurance advice

To speak with one of our life insurance advisers call us on 0800 131 0550.

Lines are open Monday to Thursday 9am to 7pm, Friday 9am to 6pm.
Mortgages expandable section

Existing customers

To make changes to your product, term or repayment type, call us on 0345 300 2297.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Customer service

For general mortgage queries, call us on 0345 850 0842.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

New customers

For first time buyers, home movers, second home loans, buy to let and remortgaging, call us on 0345 300 2297.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Make a payment

To check your balance or to make a payment, call us on 0345 850 0842.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Interest only

For help with your interest only mortgage, call us on 0808 145 0378.

Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 5pm.

If you have a Bank of Scotland Unisys mortgage, please call 0345 603 1135 or +44 131 339 2573 outside of the UK.

Lines are open Monday to Friday 8am to 6pm.

Lend a Hand

To apply for a Lend a Hand Mortgage, call us on 0345 122 1512.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

Lifetime Mortgage

To find out if you can apply for a Scottish Widows Bank Lifetime Mortgage, call us on 0345 122 1443.

Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.
Personal loans expandable section

Personal loans support

For help with your personal loan, call us on 0345 604 7291.

For new loan applications, or further borrowing on your existing loan please select option 1.

Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 6pm and closed on bank holidays.
Savings and ISAs expandable section

Existing customers

For existing customer support, call us on 0345 602 0304 or +44 131 337 7686 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

New customers

For support with an application, call us on 0345 602 0304 or +44 1313 377 686 if you're outside of the UK.

Lines are open 9am to 6pm, 7 days a week and closed on bank holidays.
Travel money expandable section

Travel money support

For help with a travel money order, call us on 0345 602 0000 or +44 113 279 8302 if you’re outside of the UK.

Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Getting started online

More support

Adviser appointments expandable section

Book an appointment

To make an adviser appointment, call us on 0345 721 3141 or +44 131 337 4218 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week
Bereavement expandable section

Bereavement support

For support with a bereavement, call us on 0800 056 0073 or +44 131 278 3705 if you’re outside of the UK.

Lines are open 8am to 8pm, 7 days a week.

Our opening hours are changing on 14 July 2025.

You’ll be able to speak to an adviser between 8am to 6pm, 7 days a week.
Complaints expandable section

Help with a complaint

For help with a complaint, call us on 0800 072 8668 or +44 131 278 3729 if you’re outside of the UK.
Money worries expandable section

Loans, credit cards or overdrafts

For support, call us on 0808 145 0439.

Lines are open Monday to Friday, 8am to 8pm and Saturday 8am to 5pm.

Mortgages

For support, call us on 0800 028 3861.

Lines are open Monday to Friday, 8am to 8pm and Saturday 8am to 5pm.
Representative access expandable section

Representative access

If you need to speak someone, our representative access team can help. Call us on 0345 300 0051.

Lines are open 8am to 8pm, 7 days a week.

Our opening hours are changing on 14 July 2025.

You’ll be able to speak to an adviser between 8am to 6pm, 7 days a week.
Support need options expandable section

Support needs

To talk to us about support needs, call us on 0345 721 3141 or +44 131 337 4218 if you're outside of the UK.

Lines are open 8am to 6pm, 7 days a week.

We welcome calls through Relay UK. If you want to communicate with one of our representatives, add 18001 before the number you need. There's more information on the Relay UK help pages.

SignVideo is also available if you’re Deaf and use British Sign Language.
Telephone Banking expandable section

Telephone Banking

To use our Telephone Banking service, call us on 0345 721 3141 or +44 131 337 4218 if you're outside of the UK.

Automated service available 24 hours a day, 7 days a week.

Advisers are available 8am to 6pm, 7 days a week.

Everyday banking

Help & security

Difficult times

Go paper-free

Bank accounts

Features & support

Already bank with us?

Borrowing

Features & support

Already borrowing with us?

Your Credit Score

Mortgages

Features & support

Already with us?

Mortgage support

Savings

Features & support

Already saving with us?

Think ISA first

Investing

Guides and support

Already investing with us?

Introducing our Self-Invested Personal Pension (SIPP)

Insurance

Other insurance

Claims

Already insured with us?

Support for existing customers

Home insurance

Call us

Did you know you can message us online?

Answers 24/7

Help from a human

Don't wait around

Did you know you can message us online?

Answers 24/7

Help from a human

Don't wait around

Common issues

Lost or stolen cards

Replacement cards

Debit or credit card fraud

Internet Banking fraud

Internet Banking support

Manage account details

Domestic payments

International payments

Transaction disputes

Find a phone number

Bank account help

Silver Account

Gold Account

Platinum Account

Premier Account

Ultimate Reward Current Account

Existing customers

New customers

Car leasing

Existing customers

Car insurance claims

RAC breakdown cover

Windscreen glass repair

Keycare cover

Existing customers

New customers

Existing customers

New customers

Home Emergency cover

Legal expenses

Share dealing

Ready-Made investments

Investments purchased in branch

Life insurance advice

Existing customers

Customer service

New customers

Make a payment

Interest only

Lend a Hand

Lifetime Mortgage