Contact us

Support with the cost of living

As living costs rise, keeping on top of your money might be worrying. We can help you manage your payments and provide some useful tools and tips.

Cost of living support

Call us

Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.

Alternatively, call us direct from your Mobile Banking app. As you're already securely logged in, there's no need to remember any passwords. Learn more about calling from the app.

 

Find a phone number

Visiting us in branch

If you do need to visit us in branch, please check your local branch opening hours before you visit.

Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:

  • On our app or using Internet Banking – to stay on top of payments, you can manage direct debits and standing orders, pay a bill or person and even pay in a cheque on our app (up to £1,000 per cheque and £2,000 in total per day).
  • Check your balance – you can check your balance online, by phoning telephone banking and using our automated service or at an ATM.
  • Planning a move? To keep your moving plans moving, you can calculate your borrowing online, as well as speak to a Mortgage Adviser over video or phone.
  • Need to manage your overdraft? Visit our overdraft hub.
  • Applying for a loan? More information on loans.
  • Need a home insurance quote? Visit our home insurance hub

You can also do your everyday banking at your local Post Office.  You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

Find a branch

Send us a message

We’re happy to help with any general queries, so please get in touch through our social channels below. We’re sorry but we are unable to answer any account specific questions.

Twitter logo   Facebook logo

Tweet us @BankofScotland or message us on Facebook.

Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.

Our social media accounts are:

www.twitter.com/BankofScotland

www.twitter.com/bankofscotbiz

www.facebook.com/BankofScotland

If you see another account that pretends to be us, please report it by emailing security@bankofscotland.co.uk and include the web address.

Use the SignVideo service

If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Write to us

You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry. Lines are open 8am – 8pm, seven days a week. 

Not all Telephone Banking services are available 24 hours a day, seven days a week. 

*Twitter is owned by a third party and is independent of Bank of Scotland.

Contact us about Internet Banking

If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry. Lines are open 8am – 8pm, seven days a week.

Not all Telephone Banking services are available 24 hours a day, seven days a week. 

Lost or stolen card?

You can report your card and request a replacement through the ease and convenience of Internet Banking.
 

Report your card

How to order a replacement card or PIN

How to freeze your card

Need to change your name or address?

Update your details

Make a complaint

We’re here to help if you have concerns.

Make a complaint

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We really hope that you’ve had a great experience with Bank of Scotland. If you'd like to tell us about it, please use this form.

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