Existing Payment Protection Insurance (PPI) customers

What is PPI?

PPI is insurance that pays out a sum of money to help cover your repayments on your loan, credit card or mortgage (product) in certain life events*. The actual events covered by your policy will depend upon the level of cover that you have purchased and you should always refer to your policy terms and conditions for confirmation of your level of cover and exclusions (what isn’t covered).

Bank of Scotland no longer sell Payment Protection Insurance (PPI), however if you are interested in purchasing protection for your existing credit agreements then please refer to the Money Advice Service for guidance.

*Existing Bank of Scotland PPI policies offer varying levels of cover including:

• Unemployment / Redundancy – if you are in work and become involuntary unemployed
• Accident and Sickness / Disability - If you are in work and you have an accident or become ill or disabled during the period of cover
• Life - If you die during the period of cover
• Critical Illness - If you are diagnosed with a critical illness
• Carer Cover - If you become a carer during the period of cover
• Hospitalisation Benefit - If you are confined to hospital for a number of set days in a row whilst you are permanently retired or are 65 or over
• Positive Job Solutions

How do I know if I have PPI?

An easy way to understand if you have an active PPI policy is to check your monthly credit card account statements for the record of premiums you have paid. If you have a loan or mortgage agreement then you will need to refer to your annual account statement.

For the majority of PPI policies (excluding personal loans) you will have received an annual review of your insurance policy, this informs you with details of the cover and cost of your premiums for the previous year. In addition to these checks you may still hold the documentation given to you when you purchased PPI, such as a policy document or policy schedule.

If you are still unsure if you hold a PPI policy then there is a list of numbers below to help you with your enquiry.

How do I make an insurance claim on PPI?

If you would like to discuss registering a claim you should call the number provided within your PPI policy booklet to discuss your circumstances with our specialist claims handlers. We have provided a list of useful telephone numbers below to call if you can not locate your own paperwork.