Learn about Internet Banking
Internet Banking is a safe, simple and convenient way to stay in control of your money.
Benefits of Internet Banking
- Feel Safe – You’re protected by our Fraud Guarantee
Avoid the risks of carrying cash or sending cheques
- Easy to use – It’s simple to register and support is always available
- Stay in control – Keep track of what's going in and coming out of your account at any time. 67% of people said banking online helped them to avoid paying overdraft fees1
1 Lloyds Bank Consumer Digital Index, 2017
- Save time – No queues or busy times. Bank anytime and anywhere with our Mobile Banking services
Our Fraud Guarantee
We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently.
For further guidance on using our online banking services;
We have a range of essential defences to protect our customers and the bank against internet-based threats. We support Cyber Essentials, a government-backed scheme to help organisations protect themselves against common cyber attacks.