Learn about Internet Banking

Internet Banking is a safe, simple and convenient way to stay in control of your money.

Benefits of Internet Banking

  • Feel Safe – You’re protected by our Fraud Guarantee
    Avoid the risks of carrying cash or sending cheques
  • Easy to use – It’s simple to register and support is always available
  • Stay in control – Keep track of what's going in and coming out of your account at any time. 67% of people said banking online helped them to avoid paying overdraft fees1
    1 Lloyds Bank Consumer Digital Index, 2017
  • Save time – No queues or busy times. Bank anytime and anywhere with our Mobile Banking services

Download our Mobile Banking app

Available for iPhone, iPad and Android. Easily manage your money on the move. Log in securely with 3 taps, built-in security and much more.

UK Personal Internet Banking customers only. Device registration required. Not available on jailbroken or rooted devices. T&Cs apply.

Learn about our apps

Our Fraud Guarantee

We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.

If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.

We won't give you a refund if you have acted fraudulently.

For further guidance on using our online banking services;

See our Internet Banking terms and conditions

See our full Fraud Guarantee for more details

Visit Learn My Way for free online courses such as:

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Find support in your local area

Get local face-to-face support that'll help you with digital skills and financial education. You don’t need to be technically minded and classes are tailored to beginners.



Find support

Further help and support

Not registered for Internet Banking?

If you can’t find the help you need or would prefer to speak to someone, please call us on 0345 602 0000. Don’t want to use our 0345 number? Call us on 0113 279 8302. If you need to call us from outside the UK please call us on +44 (0) 113 279 8302

Already registered? To get help with Internet Banking, log in then select help and support.

Cyber Essentials

We have a range of essential defences to protect our customers and the bank against internet-based threats. We support Cyber Essentials, a government-backed scheme to help organisations protect themselves against common cyber attacks.

Visit the Cyber Essentials site