Set up the Mobile Banking app

Manage your accounts on your phone or tablet.


Download on the App Store

Get it on Google Play

Setting up Internet Banking

Start banking online with us for the first time.

Register now

Reset your login details

Change your password and memorable information.

Reset your details

Log in to Internet Banking

Internet Banking is safe and convenient. You can bank anytime you like using our Mobile Banking app or Internet Banking service.

Step by step guide to logging in

Log in to Internet Banking

Our Fraud Guarantee

We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.

If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.

We won't give you a refund if you have acted fraudulently.

For further guidance on using our online banking services;

See our Internet Banking terms and conditions

See our full Fraud Guarantee for more details

Improve your digital skills with our free Academy

The Bank of Scotland Academy is here to help you improve your skills so that you can make the most out of the internet. Being online can help you stay better connected to friends and family, be more organised and make life simpler. 

Explore lessons

Further help and support

Not registered for Internet Banking?

If you can’t find the help you need or would prefer to speak to someone, please call us on 0345 602 0000. Don’t want to use our 0345 number? Call us on 0113 279 8302. If you need to call us from outside the UK please call us on +44 (0) 113 279 8302

Already registered? To get help with Internet Banking, log in then select help and support.

Cyber Essentials

We have a range of essential defences to protect our customers and the bank against internet-based threats. We support Cyber Essentials, a government-backed scheme to help organisations protect themselves against common cyber attacks.

Visit the Cyber Essentials site