Learn about Internet Banking

Internet Banking is a safe, simple and convenient way to stay in control of your money.

Benefits of Internet Banking

  • Feel Safe – You’re protected by our Fraud Guarantee
    Avoid the risks of carrying cash or sending cheques
  • Easy to use – It’s simple to register and support is always available
  • Stay in control – Keep track of what's going in and coming out of your account at any time. 87% of people who bank digitally say it helps them manage their money better1
    1 Lloyds Bank Consumer Digital Index, 2020
  • Save time – No queues or busy times. Bank anytime and anywhere with our Mobile Banking services

Register for Internet Banking

Log in to Internet Banking

Setting up Internet Banking

Start banking online with us for the first time.

Find out more

Log in to Internet Banking

How to view your accounts online.

Find out more

Reset your login details

How to reset your details online.

Find out more

Set up the Mobile Banking app

Manage everything on your phone or tablet.

Find out more

Setting up Internet Banking

If you haven’t banked online with us before, the first step is to register. It only takes a few minutes if we already have your phone number.

We’ll ask for a few simple details about you and your account. Then you’ll create your login details – you’ll always need these to log in securely. Then you’re ready to get started.

Register now  Step by step guide to registering

Log into Internet Banking

When you log in, we’ll ask for the details you created when you registered. It’ll only take a moment, then you’ll be straight through to your accounts.

You’ll need your:

  • username
  • password 
  • memorable information

Log in     Step by step guide to logging in

Reset your login details

If you're having trouble logging in you can reset your details online yourself.

First, we’ll ask you for a few basic details so we can confirm it’s you. Then you can find your username, or reset your password or memorable information.

Reset your details     Step by step guide to resetting your details

Set up the Mobile Banking app

The app's the best way to keep your account at your fingertips – and it's fast, easy and safe.

First, you’ll need to download it on your smartphone or tablet from the App Store or Google Play. Use your Internet Banking details to log in, or register for the first time in the app.

You’ll need:

  • your phone or tablet
  • your login details (if you’re registered for Internet Banking)
  • your account details (if you haven’t used Internet Banking before)
  • an up-to-date phone number registered with us

You can start setting up the app if we don’t have your phone number, but there could be a delay before you can log in.

Our Fraud Guarantee

We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Internet Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.

If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.

We won't give you a refund if you have acted fraudulently.

For further guidance on using our online banking services;

See our Internet Banking terms and conditions

See our full Fraud Guarantee for more details

Improve your digital skills with our free Academy

The Bank of Scotland Academy is here to help you improve your skills so that you can make the most out of the internet. Being online can help you stay better connected to friends and family, be more organised and make life simpler. 

Explore lessons

Get free help on how to use the internet

We’ve teamed up with We Are Digital to offer free help and guidance on how to access essential online services – such as online food shopping or Internet Banking –  whilst staying safe at home.

For help and support or to book a free training session, simply call the We Are Digital helpline on 0345 222 0333 Monday to Friday 9am – 5pm. Please note: Calls to 03 numbers are charged at no more than local rate.

If you have a hearing impairment, get support from a BSL (British Sign Language) interpreter and book your session using our Sign Video service. Available on Safari, Chrome or Firefox web browsers. 

Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. We Are Digital won’t do this either.

Further help and support

Not registered for Internet Banking?

If you can’t find the help you need or would prefer to speak to someone, please call us on 0345 602 0000. Don’t want to use our 0345 number? Call us on 0113 279 8302. If you need to call us from outside the UK please call us on +44 (0) 113 279 8302

Already registered? To get help with Internet Banking, log in then select help and support.

Cyber Essentials

We have a range of essential defences to protect our customers and the bank against internet-based threats. We support Cyber Essentials, a government-backed scheme to help organisations protect themselves against common cyber attacks.

Visit the Cyber Essentials site