Changes to shopping and banking online

Make sure you’re ready

Soon all banks will be adding extra security checks. If you shop online or use Internet Banking, this will affect you.

These checks will happen when you:

  • Shop online
  • Log in to Internet Banking
  • Add a new payee

If you do any of these things, you may notice an extra step in security. This is because you’ll need to use two different ways of proving who you are. Your password and memorable information count as one way. The other way could be using your Mobile Banking app, getting a passcode sent to your mobile, or us calling your landline.

It’s important that you’re ready for these extra steps. You might not be able to make your purchase or log in if you’re not prepared.

How do I prepare?

To make sure you’re ready for the extra security checks, there are a couple of things you can do:

  1. Download our Mobile Banking app to be able to quickly and securely confirm it’s you.
  2. Check and update your phone number so we’re able to text a passcode to your mobile or call your landline.

It’s very important that we have your telephone number. Find out how to update your telephone number online. Alternatively, you can visit your local branch or call us.

Changes to shopping online

When checking out purchases over a certain amount, you’ll notice the extra security during payment. The payment screen will ask you to verify yourself. You can do this through your:

  • App: You’ll get a push notification asking you to verify your purchase.
  • Mobile: We’ll text a passcode to your mobile phone, which you then enter on the payment screen.
  • Landline: This will be an automated call to your landline, asking you to say a code which comes up on the payment screen.

Changes to banking online

When using Internet Banking, you’ll notice the extra security during log in. The screen will ask you to verify yourself. You can do this through your:

  • Device: If you regularly use your computer, laptop, tablet or mobile for Internet Banking, you can trust it. This helps us know it’s you logging in and not someone else.
  • App: You’ll get a push notification asking you to verify your log in.
  • Mobile: We’ll text a passcode to your mobile phone, which you then enter on the log in screen.
  • Landline: This will be an automated call to your landline, asking you to say a code which comes up on the log in screen.