Changes to shopping and banking online
Make sure you’re ready
Soon all banks will be adding extra security checks. If you shop online or use Internet Banking, this will affect you.
These checks will happen when you:
- Shop online
- Log in to Internet Banking
- Add a new payee
If you do any of these things, you may notice an extra step in security. This is because you’ll need to use two different ways of proving who you are. Your password and memorable information count as one way. The other way could be using your Mobile Banking app, getting a passcode sent to your mobile, or us calling your landline.
It’s important that you’re ready for these extra steps. You might not be able to make your purchase or log in if you’re not prepared.
How do I prepare?
To make sure you’re ready for the extra security checks, there are a couple of things you can do:
- Download our Mobile Banking app to be able to quickly and securely confirm it’s you.
- Check and update your phone number so we’re able to text a passcode to your mobile or call your landline.