Go paper-free
Amend paper-free preferences for your statements and correspondence.
Manage app notifications
You can do this in our app
- Opt in to notifications that help you manage your money.
- Get notified of how much you’re spending or when your balance is low.
- Customise which notifications you want to see, interested in new cashback offers? We can tell you when they’re available.
How to do it
We'll take it step by step.
How to change your preferences in the app
- Log in to the app. Then choose the Profile and settings icon from the top-right corner.
- Select Settings. Under How we contact you, select Notifications.
- Choose the notification type and use the toggles to switch options on or off.
- All done. You’ve changed your preferences and can do it again anytime.
Getting started in our app
App notifications explained
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App notifications are also called push notifications. You can get them on your mobile phone or tablet from an app you have installed.
Notifications from our app can tell you something about your money or your account. There’s lots of types of notifications and you can select which ones you want to receive. Examples include:
- We can tell you when regular payments from your account are higher than usual
- Alert you when your Credit Score changes
- Notify you of new cashback offers as they become available.
You can find out more on the notifications page in the app.
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You'll need to have downloaded our app to your mobile or tablet device.
To get notifications, your device needs an Internet connection. So if you're out and about, and not connected to Wi-Fi, you'll need to have data enabled.
If you’re outside the UK and not connected to Wi-Fi, you’ll need to allow roaming. Please note, your mobile network may charge you for roaming services.
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During busy times, there may be a delay in sending notifications to your device. We are aware of this and are working hard to deliver notifications as quickly as possible.
Some notifications arrive late at night as this is when the money arrives in your account. Many devices come with features such as “Sleep mode”. Use this to prevent them disturbing you.
If you used to receive notifications before and now they have stopped, read our guide to turn your notifications on.
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If you’re new to the app or change your device, you'll need to allow notifications again.
To do this, toggle on notifications in the app and on your phone. If you need help with this, view the notifications page in the app.
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