If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Stay up to date with mobile app notifications

Helping you stay in control

Activate Mobile app notifications and we’ll send you notifications based on your account activity, including:

  • Outgoing payments - regular payments leaving your account
  • Incoming payments - when money has been paid in
  • Spending summary - a weekly summary of your debit card spending.

Download our Mobile Banking app

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Coming soon.

We’re constantly working to improve how we can help you keep up to date with your money. Look out for future updates including new and improved notifications. 

How to activate mobile notifications

Step 1

In the Mobile Banking app, choose ‘Settings and Info’ from the ‘More’ tile in the bottom right hand corner of your screen.

Step 2

Select ‘Notifications’ in the ‘Settings and Info’ menu.

Step 3

Activate the alerts you want to receive by using the toggles.

Some important things to bear in mind:

  • To receive notifications, you’ll have to have to have data enabled. This also means that when you’re abroad, you’ll only receive notifications if you have roaming enabled, or when you connect to Wi-Fi. Your mobile network may charge you for roaming services, so please check with them.
  • If you decide you no longer want to receive notifications, you can switch some or all of them off in the app. We’ll send you the notifications you’ve chosen to  activate and we might occasionally send you service information. We won’t use notifications for marketing messages.
  • If you delete and reinstall the app, or switch to a different device, you’ll need to enable notifications again.

Mobile notifications - frequently asked questions

  • App notifications (also known as push notifications) are messages that appear on your mobile device. You do not have to be logged into your banking app to see them. You can customise your notification preferences in your mobile app settings.

  • To activate app notifications, go to the More tile at the bottom right hand corner of your Mobile Banking app. Under Settings and Info, choose Notifications, and then select which alerts you would like to activate.

    More > Settings and Info > Notifications

  • You will receive the notifications that you choose to activate. These messages will relate only to your banking activity and will not be used for marketing purposes. The Notifications preference page within the app will provide detail of the notifications available. 

    More > Settings and Info > Notifications

Want to know more?

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