Safe Custody

Our Safe Custody service provides protection for your documents and valuables, and peace of mind for you.

 

What is Safe Custody?

Safe Custody is a secure storage service which was offered to customers holding a current account.

You can't deposit new items anymore, but if you're already a member of the service you can still access your items.

Getting your items

Your items are stored at a secure location. We'll deliver them to branch for you if you want to withdraw any items.

Tell us you want to withdraw

Visit your branch and tell them you want to withdraw your item from the Safe Custody service. You'll need to bring ID, and if you have them, your receipt and reference number.

You can choose the date you want to collect your item. If you tell us before 1pm, it can be delivered to branch the next working day. If it's after 1pm, it can be 2 working days.

Fees and charges

Fees are calculated using a daily rate for the number of days in store.

Storage fees

Fees and charges

Charging period January to June (181 days)

Charging period July to December (184 days)

Charging period January to June (181 days)

Small item

up to 380 x 280 x 140mm and under 15kg

Charging period July to December (184 days)

£14.14

£14.46

Charging period January to June (181 days)

Medium item

more than 380 x 280 x 140mm and up to 1000 x 800 x 800mm and under 15kg

Charging period July to December (184 days)

£25.25

£25.81

Charging period January to June (181 days)

Large item

over 1000 x 800 x 800mm or 15kg or above

Charging period July to December (184 days)

£40.76

£41.66

Fees for storage are charged every 6 months and debited to the associated Bank of Scotland account in January and July for the previous half year.

Delivery and collection fees

Fees and charges

Transport type

Charge

Transport type

Delivery to branches in Scotland

Charge

£10.99 each way

Transport type

Delivery to branches outside Scotland

Charge

£14.99 each way

Transport type

Special delivery for large, bulky or heavy items requiring one person

Charge

£43.95 per hour

Transport type

Special delivery for large, bulky or heavy items requiring two persons

Charge

£69.07 per hour

Fees for transportation are charged along with the storage fees in January and July for all activity in the previous half year.

A look at the details

Looking for somewhere to store your valuables?

You can't store new items using this service, but there is a Lloyds product that might suit you.

Proud to be part of the same family as Lloyds.
Lloyds, Bank of Scotland, Halifax

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