Your Credit Score
Thinking about applying for credit? Check Your Credit Score for free, with no impact on your credit file.
If you do need to visit us in branch, please check your local branch opening hours before you visit.
Can we save you a trip? There are lots of ways to stay on top of your money that don’t involve going to a branch:
You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.
Service |
How it helps |
Next steps |
---|---|---|
ServicePayments and transfersPayments are quick and secure in our Mobile Banking app and Internet Banking. |
How it helps
|
Next steps |
ServiceSending money outside the UKSimple and secure way to send money outside the UK or in a foreign currency. |
How it helps
|
Next steps |
ServiceContactless paymentsMake small payments without using your PIN. |
How it helps
|
Next steps |
ServiceMobile paymentsAvailable on compatible iOS and Android mobile devices. |
How it helpsMake contactless payments with your Bank of Scotland debit or credit card using just your mobile. With Apple Pay® and Google Pay you can buy things for up to £100 in shops, or make in-app purchases. It's simple, safe and secure - and means you don't always need your card or PIN with you. Card and device restrictions may apply, so be sure to find out more. |
Next steps |
ServicePay a contactSend or receive money with just a mobile number, instead of account details. |
How it helpsPay a Contact is the simple and safe way to pay friends or family – without needing cash or account details. You can pay people with our mobile app. It's a fuss-free way to split a restaurant bill, or get paid back something you’re owed. And it means you don't need to get your cash out or share bank details. |
Next steps |
Service |
How it helps |
Next steps |
---|---|---|
ServiceBranches |
How it helpsAs one of our customers, you’ll be welcome in any of our branches throughout Scotland. We’ll be glad to provide a friendly, considerate service to help with all your day-to-day banking. And you’ll find Cashpoint® machines at our branches, which are useful you’re in a hurry. Want to know if we can help make your money work harder for you? Then book a free 45-minute personal review with us at your local branch. |
Next steps |
ServiceThe Post OfficePop to the Post Office if it’s nearer or easier than one of our branches.
|
How it helpsDid you know you can do your everyday banking at your local Post Office? That might be good if it saves you a trip into town, or has better access for getting in and out. At the Post Office you can:
|
Next steps |
ServiceCashpoint® machine |
How it helpsYou'll find Cashpoint® machines outside most of our branches. You can use them any time of day or night for:
The keypads and screens on our machines are clear and easy to use. For instance, there are raised dots on the number 5 on the keypad. This means you can feel where the numbers are if you're blind or partially sighted, or covering your hand to keep your PIN safe and private. We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can listen to instructions in private to help you with your banking. When you use a Cashpoint machine, here are some tips to help you keep your details safe and private:
|
Next steps |
Service |
How it helps |
Next steps |
---|---|---|
ServiceMessage us in our app |
How it helpsOur virtual assistant can answer more than 240 everyday banking questions. And if it can’t help, it will put you through to a helpful human who can. |
Next steps |
ServiceSignVideo (BSL)Talk to us through a British Sign Language interpreter with video chat. |
How it helpsIf you’re Deaf and a BSL user, you can talk to us live through a BSL interpreter online. You'll find our SignVideo service on our website and can use if from your PC, tablet or mobile phone (Network charges may apply). With SignVideo you can:
|
Next steps |
ServiceWeb chatChat to us online to get the help you need.
|
How it helpsWeb chat is a great way to bank online and talk to us at the same time. It gives you the best of both worlds if you have a question or want a bit of help online. And it may be a good option if you prefer not to use the phone, or can't get to a branch at the time. You'll see web chat appear in more and more places on our website. A small box appears on your screen and asks if you want to chat to one of us. If you need help and don’t see a web chat box, go to our contact us page for other ways to get in touch. |
Next stepsWeb chat isn’t always available. If you need help and you don’t see a web chat box, visit our contact us information to find out how to get in touch. |
ServiceBanking by phone |
How it helpsYou can do most of your banking quickly and easily by calling us. You can:
We’re here to listen and will help as best we can. You can contact us in whichever way most suits you. Use our security feature Voice ID to make Telephone Banking easier. It lets you access your accounts simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us. Learn more about calling from the app. Or, you can call us direct at any time on 0345 721 3141 If you're calling from abroad you can call us on +44 (0)131 337 4218. Use our security feature Voice ID to make Telephone Banking easier. It lets you access your accounts simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us. Learn more about Voice ID. Call 0345 850 1022 to register today. Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 131 278 3717. Our automated service is available 24 hours a day, 7 days a week, Our advisers are available from 8am – 8pm. Calls may be monitored or recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information. Relay UK You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages. Sign Video services are also available if you’re Deaf and use British Sign Language. |
Next steps |
Service |
How it helps |
Next steps |
---|---|---|
ServiceMobile Banking appKeep track of your money on your mobile. Our mobile app is safe and secure, and available on iOS and Android devices. |
How it helps
|
Next steps |
ServiceInternet BankingKeep track of your money, make payments and see your statements. Internet Banking is safe, secure and easy. |
How it helps
Internet Banking saves you the trouble of getting to a branch or Cashpoint® machine. It helps you keep track if you're worried about fraud. And you can do your banking when it suits you. Our site works with screen-readers and assistive browsers. And you can talk to us online too, with web chat or BSL SignVideo. |
Next steps |
ServicePaper-free statementsGet electronic versions of your statements and other bank letters. We'll keep them online for you to read, print or save when you need to. |
How it helps
|
Next steps |
ServiceText AlertsFree text messages to help you look after your bank account. |
How it helpsRead or search online statements with your screen-reader, if you find it difficult to read paper versions
|
Next steps |