Assistance for everyone, just in case you need it.
Everyone likes to deal with us in their own way. We're here to make sure that you can, in the way you prefer or that meets your needs.
If you need to do something you're not sure about, that's OK too.
We want you to be confident in dealing with your money. So, it's up to us to offer the support you want or may need.
We’ve adapted our services to be accessible to everyone. Most of our branches are open plan. This makes it easier to get in and out, and to move around inside. Most of them also have a reception desk. You can sit down and speak to us about what we can do for you. Our staff will be able to answer your questions and help as best we can.
If you disclose a need or personal situation to us, we will explain to you how we’ll use the information you’ve given us, gain and record your consent to ask further questions and to record the information. We will ask you further questions about your situation, so that we can gain a clear picture and be able to signpost you to additional help and support.
Find out about the different ways we can help
- Blind or visual impairment
- Deaf or hearing impairment
- Speech impairment
- Dexterity and mobility impairment
- Dyslexia and Dyscalculia
- Autism or learning disability
- Mental health condition
- Long-term health condition
- Facial disfigurement
Find out more about how we can support you when you need us.