Manage your account at home or on the go

We want to make banking work for you, wherever you are. We have useful services and information that can help you manage your account from home or on the go.

Managing your account online or via our Mobile Banking app

Our Mobile Banking app can help you manage your account in a way that works for you. You can do the following:

  • Card Freeze - freeze your transactions and limit your account abroad.
  • View card details -  view and use your debit card number, expiry date and security code to make online purchases without the need to have your card to hand.
  • Pay in a cheque in the app – save a trip to branch (up to £10,000 per cheque and £10,000 total per day).
  • App Notifications – get alerts to keep track of your spending and money paid in and out of your account.
  • Fingerprint or Face ID - Log on securely without needing your password.
  • Payment Confirmation - when you pay a person or a bill through the app, you can share the receipt once the payment has been sent.

 

Find out what else you can do online with our Mobile Banking app and Internet Banking. If you need help getting online learn about how the Digital Helpline can help here.

Difficulty remembering a PIN

If you find it difficult to use or remember your PIN you can:
 

  • View card PIN - if you can't remember your PIN, you can view it in the app.
  • Get a chip-and-signature card. Just call us or ask us in branch for one.
  • Use a contactless card to buy items up to £100.
  • Use a smartphone for contactless payments, using Apple Pay or Google Pay.

Difficulty remembering a password

If it's hard to remember your password we can help:

 

  • You can confirm your identity by using your voice in Telephone Banking. You'll need to set up our Voice ID feature to do this. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. 
  • Call us from our Mobile Banking app, using your registered mobile number. You’ll already be securely logged in, so there's no need to remember any passwords.

Your support options

You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can – and you won’t need to tell us again.

Support options

Contact us in a way that’s best for you

Message us online

Send us a message in our app or Internet Banking.

How to message us

SignVideo

Speak to us securely and live through our SignVideo service.

SignVideo

Call us

Talk to one of our team about your account or our products and services.

Call us

Visit us

If you prefer to visit us, you can check what accessibility services we have at the branch first.

Branch Finder

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Support we offer in our branches

We want our branches to be accessible for everyone. Here you’ll find information and services to help make your branch experience better.

In branch support

Accessing our website

We know how important it is for you to be able to access what you need online. Find out how we build our website to make sure anybody can use it.

Accessing our website

Mobile banking app accessibility

We have some examples of the features that may improve your experience when using the mobile banking app.

Accessing the app

Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

Accessibility support

Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

Accessibility support

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.