Dyslexia and Dyscalculia
You can change the colour of our websites to help make the text clearer to read.
- large print
- coloured paper
- audio CD.
We usually send coloured paper letters on yellow paper. But we can provide different colours. If you get something that’s not on the paper you need, please let us know. We’ll send it again on something more suitable for you.
Debit and credit cards
If you find it difficult to use a PIN number, you have a choice of what to use instead.
- You can have a chip-and-signature card
- You can use a contactless card to buy small value items
- You can use a smartphone for contactless payments, using Apple Pay® or Google Pay.
To help you read documents in branch, we can provide colour acetate sheets to make the text clearer. Just ask a colleague.
Bank of Scotland Cashpoint® machines
You can select the audio function on a Bank of Scotland Cashpoint® to have what's on the screen read out to you.
The keypads and screens on our Cashpoints (ATMs) are also clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.
We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can hear what’s on the screen being read out for you.
Ask any one of our branch team or call us to find your nearest Talking ATM.
Other help we can offer
These services could help customers with dyslexia or dyscalculia. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We’ll listen and help as best as we can.