Call from the app

Call using the app and your registered mobile number. You’ll already be securely logged in, so there's no need to remember any passwords. Plus as you’ve already chosen the type of query we can get straight down to talking about what you called about much faster.*

How to call from the app

Screenshot of mobile app view step 1.

1. Simply tap on ‘Call us’ on the home screen or ‘Menu’ from any page, then select ‘Call Us’.

Screenshot of mobile app view step 2.

2. Select what your call is about – for example click on the account you want to talk about, then click ‘Call Us’.

Additional security checks will be required to speak to us about your mortgage or home insurance policy.

Screenshot of mobile app view step 3.

3. You will then be connected to a friendly advisor who will know it's you and be ready to help.

Not using the Mobile Banking app?

Download our mobile app

Available for Android and iPhone, minimum operating systems apply. Easily manage your money on the move. Log in securely with three taps, built in security and much more.

UK Personal Internet Banking customers only. Device registration required. Not available on jailbroken or rooted devices. T&Cs apply.

Learn about our apps

Call us or visit branch

Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.

Find a phone number

Come and see us in any of our branches to talk to a member of the team.

Find a branch


* If your call is about changing the mobile phone number we hold on record for you, if you need to reset your Internet Banking log in details, or your phone drops signal during connection we may still need you to verify that it is you calling and ask for characters from your password and/or other questions.

You can check and update your mobile number in the app by going to ‘Menu’, then Your profile’, then tapping on your mobile number.