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Contact us by phone
All our Telephone Banking staff are based in the UK*, so it’s never been easier for new and existing customers to get in touch.
Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply. Please note: Calls to 03 numbers are charged at no more than local rate.
* Some specialist services are handled overseas.
To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.
- Bank Accounts
- Savings
- Credit Cards
- Mortgages
- Personal Loans
- Car Finance
- Insurance
- Investments
- Share Dealing
- Travel Money
- Online Helpdesk
- Bereavement help and advice
- Lost or stolen cards
- Replacement cards and PINs
- Calling us from abroad
Please note: If you are looking for Business Banking services, you can view our Business Banking contact numbers.
Banking Accounts – View a range of our bank accounts
Telephone number | Opening hours |
|---|---|
Customer Services If you're calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 1313 37 42 18. | Existing customers New customers |
Savings (including cash ISAs) – view a range of our savings
Telephone number | Opening hours |
|---|---|
Customer Services If you're calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 1313 37 76 86. | Existing customers New customers |
Credit Cards - view a range of our credit cards
Telephone number | Opening hours |
|---|---|
General Credit Card Service Queries If you're calling from abroad you can call us on +44 (0) 173 357 4121. | 24 hours a day, 7 days a week |
To apply or discuss application queries Some credit card offers shown on our site may only be available if you apply online. | Mon-Fri: 8am-10pm |
Repayment Cover | Mon-Fri: 8am-10pm |
Card Care | 24 hours a day, 7 days a week |
Telephone number | Opening hours |
|---|---|
Mon-Fri: 8am-8pm |
Telephone number | Opening hours |
|---|---|
Customers with agreements beginning with "100", "77" or "7/" | Mon-Sun: 8am-10pm |
Customers with agreements beginning with "84" or "15" 0345 744 4455 - Option 2, then option 2 | Mon-Fri: 8am-8pm |
Bank of Scotland customers wanting to apply for a new loan:If you hold a Bank of Scotland bank account, call us on If you have a credit card, mortgage or existing loan with us, call us on | Mon-Sun: 8am-10pm |
Telephone number | Opening hours |
|---|---|
9am – 6pm, 7 days a week |
Telephone number | Opening hours |
|---|---|
Home Insurance New Customer’s | New enquires and applications |
Existing Home Insurance Customers Claims/Renewals/General Enquiries 24hr Emergency Homeline 24hr Legal Helpline | Existing customers |
Car Insurance New Customers: 0330 018 2884 Existing Customers: 0330 0184 175 | Mon-Fri: 8am-9pm Bank Holidays: 9am-5pm |
Telephone number | Opening hours |
|---|---|
Investments purchased in branch | Mon-Fri 8am-6pm |
Online Investments | Mon–Fri 8am-5pm |
Telephone number | Opening hours |
|---|---|
Help with an Online Travel Money Order | 24 hours a day, 7 days a week |
Order Travel Money by phone | 24 hours a day, 7 days a week |
Telephone number | Opening hours |
|---|---|
|
If you're calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 113 279 8302. Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us. | 24 hours a day, 7 days a week |
Telephone number | Opening hours |
|---|---|
Report a bereavement If you're calling from abroad or would prefer not to use the 0800 number, you can call us on +44 (0) 131 278 3705. | 24 hours a day, 7 days a week |
Telephone number | Opening hours |
|---|---|
|
If you're calling from abroad, you can call us on: +44 (0) 131 454 1605 Alternatively, you can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form. | 24 hours a day, 7 days a week |
Telephone number | Opening hours |
|---|---|
To request a replacement debit card or PIN: If you are calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 1313 37 42 18. To request a replacement credit card or PIN: If you are calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 173 357 4121. Alternatively, if you are registered for Internet Banking you can log on and request a replacement Card or PIN online. | 24 hours a day, 7 days a week |
Telephone number | Opening hours |
|---|---|
For enquiries on all products and services For advice on using our Internet Banking service | 24 hours a day, 7 days a week |
For enquiries on all products and services
For advice on using our Internet Banking service
Opening hours
24 hours a day, 7 days a week
We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.
You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.