Contact us by phone

All our Telephone Banking staff are based in the UK*, so it’s never been easier for new and existing customers to get in touch.

Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply. Please note: Calls to 03 numbers are charged at no more than local rate.

* Some specialist services are handled overseas.

To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.

Please note: If you are looking for Business Banking services, you can view our Business Banking contact numbers.

Telephone number

Opening hours

Customer Services

0345 721 3141

If you're calling from abroad you can call us on +44 (0) 1313 37 42 18.

Existing customers
7am - 11pm, seven days a week

New customers
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm


Savings (including cash ISAs) – view a range of our savings

Telephone number

Opening hours

Customer Services

0345 602 0304

If you're calling from abroad you can call us on +44 (0) 1313 37 76 86.

Existing customers
7am - 11pm, seven days a week

New customers
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm

Telephone number

Opening hours

General Credit Card Service Queries

0345 964 5645

If you're calling from abroad you can call us on +44 (0) 173 357 4121.

7am - 11pm, seven days a week

To apply or discuss application queries

0800 328 5984

Some credit card offers shown on our site may only be available if you apply online.

Mon-Fri: 8am-10pm
Sat-Sun: 8am-7pm

Repayment Cover

0345 605 1150

Mon-Fri: 8am-10pm
Sat-Sun: 8am-7pm

Card Care

0844 871 5408

24 hours a day, seven days a week


Mortgages

Telephone number

Opening hours

0345 850 0842

Mon-Fri: 8am-8pm


Personal Loans

Telephone number

Opening hours

Customers with agreements beginning with "100", "77" or "7/"

0345 604 7291

Mon-Sun: 8am-10pm

Customers with agreements beginning with "84" or "15"

0345 744 4455 - Option 2, then option 2

Mon-Fri: 8am-8pm
Sat: 9am-6pm
Sun: 9.30am-5.30pm

Bank of Scotland customers wanting to apply for a new loan:

If you hold a Bank of Scotland bank account, call us on

0800 068 2395.

If you have a credit card, mortgage or existing loan with us, call us on

0800 056 7424.

Mon-Sun: 8am-10pm


Car finance

Telephone number

Opening hours

+44 (0) 333 202 7968

9am – 6pm, seven days a week


Insurance

Telephone number

Opening hours

Home Insurance New Customer’s

0800 072 8962

New enquires and applications
Mon-Fri: 8am-8pm
Sat: 9am-4pm

Existing Home Insurance Customers

Claims/Renewals/General Enquiries
If your policy starts with HAP 0345 300 5180
All other policies 0345 604 6535

24hr Emergency Homeline

0345 3000 170

24hr Legal Helpline
If your policy starts with HDA/HIA 0800 028 0732
All other policies 0345 602 7309

Existing customers
Mon-Fri: 8am-6pm
Sat: 9am-1pm

Car Insurance

New Customers: 0330 018 2884

Existing Customers: 0330 0184 175

Mon-Fri: 8am-9pm
Sat: 9am-5pm
Sun: 10am-4pm

Bank Holidays: 9am-5pm


Investments

Telephone number

Opening hours

Investments purchased in branch

0345 835 7375

Mon-Fri 8am-6pm
Sat 9am-12.30pm

Online Investments

0345 835 5727

Mon–Fri 8am-5pm
Sat 9am-1pm


Share Dealing

Telephone number

Opening hours

0345 606 1188

Sign in to Share Dealing Online
Register for Share Dealing Online

Mon-Fri: 8am-9:15pm
Sat: 9am-1pm


Travel Money

Telephone number

Opening hours

Help with an Online Travel Money Order

0345 602 0000

7am - 11pm, seven days a week

Order Travel Money by phone

0345 304 0029

7am - 11pm, seven days a week


Internet Banking Helpdesk

Telephone number

Opening hours

0345 602 0000

If you're calling from abroad you can call us on +44 (0) 113 279 8302.

Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us.

24 hours a day, seven days a week


Bereavement help and advice

Telephone number

Opening hours

Report a bereavement

0800 056 0073

If you're calling from abroad you can call us on +44 (0) 131 278 3705.

8am - 8pm, seven days a week


Lost or stolen cards

Telephone number

Opening hours

0800 028 8335

If you're calling from abroad, you can call us on: +44 (0) 131 454 1605

Alternatively, you can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

24 hours a day, seven days a week


Replacement cards and PINs

Telephone number

Opening hours

To request a replacement debit card or PIN:
0345 721 3141

If you are calling from abroad you can call us on +44 (0) 1313 37 42 18.

To request a replacement credit card or PIN:
0345 964 5645

If you are calling from abroad you can call us on +44 (0) 173 357 4121.

Alternatively, if you are registered for Internet Banking you can log on and request a replacement Card or PIN online.

24 hours a day, seven days a week


Calling us from abroad

Telephone number

Opening hours

For enquiries on all products and services

+44 131 339 2573

For advice on using our Internet Banking service

+44 113 279 8302

7am - 11pm, seven days a week

For enquiries on all products and services

+44 131 339 2573

For advice on using our Internet Banking service

+44 113 279 8302

Opening hours

7am - 11pm, seven days a week

We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.

You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.