Voice ID - fast, easy and safe
What is Voice ID?
Voice ID is a security feature for Telephone Banking customers. It confirms your identity simply by using your voice. You can set it up if you are at least 18 years old and hold a bank, savings or credit card account with us.
- Fast - you won't need to remember security information or answer questions
- Easy - it's easy to set up and when you call us again, we'll confirm your identity by asking you to repeat the simple phrase: "My voice is my password"
- Safe - your voice is like your fingerprint and unique to you
Learn more about Voice ID, a security feature allowing you to access your accounts through Telephone Banking simply by using your voice.
Watch our short video to find out more about Voice ID for Telephone Banking
Set up Voice ID in three easy steps
Lines are open 24/7 and our advisers are available 7am to 11pm if you’d like more information.
Calls to 03 numbers are charged at no more than local rate. If you need to call us from abroad, you can call us on +44 131 278 3717. Calls may be monitored and recorded.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.