More ways to bank

Co-servicing allows you to manage all your accounts in one place.

 
Proud to be part of the same family. Lloyds, Halifax and Bank of Scotland logos.

Making banking easier

To make banking easier and more convenient, we’ve started to introduce more ways you can manage any personal accounts you have with Bank of Scotland, Halifax or Lloyds in one place, using co-servicing. Whether that’s online through the apps and online banking, or with a colleague over the phone, or in a branch.

App and online banking changes

View any Bank of Scotland, Lloyds or Halifax personal accounts in one place, giving you a fuller picture of your finances.

 
Smartphone showing Bank of Scotland mobile banking app with accounts from Bank of Scotland, Lloyds and Halifax listed next to each other.

You can complete a number of everyday tasks with your Lloyds and Halifax accounts too.

  • Make payments from your account, including to your credit card.
  • Order, replace or freeze any of your cards.
  • Transfer money between your different accounts.
  • Adjust or make an overpayment to your mortgage or renew a savings account.
  • Change personal details.
  • Access help and support.

You'll need to keep all your apps so you can approve purchases made online, receive notifications and open new accounts.

  • Your security and login details will stay the same. 

    If you'd like to open a new Lloyds or Halifax account, you’ll need to use the app or online banking for Lloyds or Halifax.

    We’ll keep adding more ways you can manage your personal accounts in the apps.

  • Digital inbox

    If you use your online banking digital inbox, you can now see messages about your Bank of Scotland, Lloyds or Halifax accounts all in one place.

    Message us

    Get the help you need on your Bank of Scotland, Lloyds or Halifax accounts through our messaging service ‘Message Us’. It’s available within the mobile app and online banking.

    App notifications

    If you receive notifications from your app, we'll continue to send these from the app you have the account with. To turn notifications on or off, you'll need to do this in each of the apps you have. 

    Open banking

    If you use the Bank of Scotland app to view accounts with Lloyds or Halifax using open banking, we won't be able to show you these accounts for a short period while we make these changes. You'll then be able to view and manage your Lloyds and Halifax accounts all in one place. 

Make your new app view work for you

Getting the most out of having all your accounts together.  

 
Smartphone showing Bank of Scotland mobile banking app with accounts from Bank of Scotland, Lloyds and hidden accounts to customise your view

Customise your view

Your summary space is all about you. Choose which accounts you want to see, hide the ones you don’t, and arrange them in the order that works best for you. You can easily bring them back whenever you like. Accounts you’ve hidden in your summary space will still show up in other spaces in the app.

Reactivating or closing accounts you can now see

If an account has popped up that you haven’t used in a while, you can start using it again or close it if you prefer. If it’s an old account, you may need to reactivate it. Select the account in the app or online banking and follow the instructions. Or message us in the app and we’ll explain what to do. We’re here for you 24/7.

Need help? If something doesn’t look right or you need a hand, message us in the app anytime. We’re happy to help.

More support with your banking

Fraud protection

You’ll continue to be protected as you are today. We'll continue using our comprehensive approach to fraud prevention to protect your accounts and money. You can find out more about the most common scams and how to protect yourself on the fraud hub.

Fraud hub

Economic abuse

We’re making this change to make everyday banking easier and more convenient for our customers. If your circumstances mean this change might affect who can see certain accounts or impact your financial independence, we're here to support you.

Financial abuse support

Telephone Banking

You can access your personal accounts together through Telephone Banking. Once you’ve verified your identity, you'll be able to manage any Bank of Scotland, Lloyds or Halifax accounts together in a single call. 

Your security details will remain the same.

Branch changes

You can already visit the branch that’s most convenient to you to manage your accounts.

The simplest and fastest way to do your banking is by using the app or online. But, if you need to use a branch, you can now also visit any Lloyds or Halifax branch. 

In our Lloyds and Halifax branches, you’ll get the same friendly welcome and service you’re used to. You can do things like:

  • pay in cash and cheques
  • take out or transfer money
  • pay bills.

If you’d like to open a new account our colleagues will show you how, using the app. 

And if you have any accounts with Lloyds or Halifax you can also manage them in any of our Bank of Scotland branches.

Find a branch

You can now use any of our branches, including a Bank of Scotland branch as normal.

Find your nearest branch

Save yourself a trip

Pay in a cheque, update your details or chat to us, wherever you are.

A look at the details

Frequently asked questions

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Your support options

You can now tell us which things would make banking that bit easier for you. We’ll put the changes in place, where we can – and you won't have to tell us again.

Support options

Do more with our app

Find out about all the great features of our highly rated app, and how it compares to Internet Banking.

More about our app

How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.
 

More about app security

Ways to bank with us

Find out more about our features and services designed to help everyone manage their money more easily.

Everyday banking

Ways to bank with us

Ways to bank with us

Find out more about our features and services designed to help everyone manage their money more easily.

Everyday banking

Important legal information

Calls may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.