If you are registered for Telephone Banking, call us and we can make the change straight away.
Call us on 0345 721 3141
To call us from abroad or if you prefer not to use our 0345 number, you can also call us on +44 131 339 2573.
If you would prefer to visit us in branch, you need to bring one government issued document and one additional supporting document to confirm your details.
Please refer to the personal information and your identity leaflet (pdf) for details of which documents are acceptable.
You’ll need to complete our change of address form, sign it (For joint accounts, you both need to sign) and post the form to:
Bank of Scotland
PO Box 23581
Returned forms will be processed within 7 working days from receipt.
This change of address form should only be used for bank accounts, savings, credit cards (Principal card holder only), mortgages, secured Loans and personal Loans.
Offshore Banking must be advised directly of any changes to Currency Accounts.
For Insurance, you will still need to contact the Insurance company directly as your failure to do so could affect your insurance cover.