How will my claim be handled if I'm not at fault?
Where a non-fault claim is being made, your claims consultant will discuss the next steps with you.
If your car is un-driveable it will be recovered from the scene and taken to an approved repairer or a repairer of your choice.
If you have Guaranteed Replacement Car Cover added on your policy we will send you a car from a leading national network if your car is stolen, written off or un-driveable or you are waiting for a courtesy car to become available.
Important information: You will need to apply within 14 days of the accident or incident to be eligible for a replacement car. Terms, conditions and exclusions apply to this benefit.
If you need a courtesy car to use while yours is being repaired, we can arrange this for you with our vehicle rental partner. We will aim to deliver the car the same working day, if your vehicle is un-driveable or for when your car is booked in for repairs.
Courtesy Car Cover is different to Guaranteed Replacement Car Cover. Courtesy Car Cover won’t be available to you if your car is stolen or written off. Courtesy Car Cover is also dependent on a car being available from the garage, and is only available with comprehensive cover.
If legal help is required, particularly in relation to any financial losses or injuries you’ve incurred, this can be arranged. We can appoint an appropriate solicitor to act on your behalf based on your location.
Important information: You may be contacted by third parties offering services to deal with your claim. We only use our own approved providers and do not forward your details to any other parties that are not approved. If you are unsure please take details of the caller and contact us to confirm before providing any of your personal details over the phone.
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