The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

General enquiries

Our phone lines may be particularly busy due to the current coronavirus situation. If that is the case when you call then please use the online general enquiries form.

Getting in touch online is easy

Complete our general enquires form and we’ll aim to contact you as soon as we can if we need further information.

Due to the current coronavirus situation it may take a few days to deal with your request, but don’t worry, we’ll backdate the change to the date we received your email.

Enquire online

Bank of Scotland plc is registered in Scotland No.SC327000.Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. 169628.