Financial goals appointment

Let’s start your journey together.

 

Book now

What is a financial goals appointment?

It’s a free, one-to-one 60-minute video appointment with one of our experienced Relationship Managers. They’ll take the time to understand your short, medium and long-term financial goals.

Appointments are available 8am to 8pm Monday to Friday, and 8am to 5pm Saturdays.

How could this help me?

When setting goals, you sometimes need guidance on how to get the ball rolling. We can help you do just that. By taking time to find out where you want to be, we can then suggest ways of helping you make your goals a reality.

You can talk to us about things like:

  • your everyday banking
  • growing your savings
  • your borrowing options
  • protecting what's important to you
  • planning for the future
  • support opening a product
  • getting more from your existing products.

Check out our quick, two-minute video summary.

Start your journey

 
Lloyds app illustration

Book through the app

Simply log in to the Mobile banking app and book an appointment that fits in with your schedule. If you don’t have our app yet, find out how to download it here.

Book an appointment

Not ready yet?

You can book an appointment on our Support page in the Mobile banking app.

Select the '?' icon, then 'Book your free financial goals review'.

What's an appointment like?

You’ll have a one-to-one video call with a Relationship Manager. The call starts with them getting to know you and your financial situation better. They’ll then know how to support you best and where to take the conversation.

Throughout the call, they’ll use their knowledge and expertise to guide you on taking steps towards your goals. They’ll also take you through the products and services we offer that may help you on the way to achieving your goals.

If you’d like help with your online banking, you can also share your screen for further support.

Do you need to prepare anything

To get the most out of your appointment, it’s best to come prepared with details you feel are relevant for discussion.

These could be:

  • current credit commitments
  • income and expenditure 
  • savings and investment portfolios
  • details of any existing insurance and protection policies you may have could help.

Every bit of information you share will help us have a great conversation with you about your goals.

Help setting up a call

Before the call, we recommend setting yourself up on Microsoft Teams and making sure you can log in to your online banking. This helps to make sure things go smoothly on the day.

 

More help

Here, we’ve got handy videos and guides to help you get set-up:

Microsoft Teams guidance videos

Video appointment help guide [pdf, 192kb]

Setting up the Mobile banking app

They genuinely seemed interested in helping me and that is unusual these days. I was highly appreciative of the time they gave me and I want to book another one in a year’s time

- (Feb 2025, 39yrs)

They were so helpful and sorted me with a credit card that means I don’t pay any fees when I’m abroad. Just what I wanted.

- (Feb 2025, 36yrs)

I used to go to the bank a lot and pay in money and do all sorts of stuff, and it was always face-to-face, and I think we've lost that. And I like that I've had this interaction with the bank now and that it is face-to-face. It’s been quite refreshing to be honest.

- (Feb 2025, 52yrs)

Source: Lloyds Banking Group, Financial Goals Review Evaluation, February 2025

 

Get inspired

If you know what you want to talk about during your chat, that's a great start. If you don't, that's fine too. Check the links below for some inspiration.

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Important legal information

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.

Schroders Personal Wealth is a trading name for Scottish Widows Schroder Personal Wealth Limited.​