Go paper-free
Amend paper-free preferences for your statements and correspondence.
Report your card lost or stolen
You can do this online
- It's safe and secure.
- Your card will be blocked immediately.
- And it saves you a phone call.
Once you've cancelled your card, it can’t be reinstated.
If you’ve misplaced your card, you can freeze your card temporarily.
How to do it
We'll take it step-by-step.
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Our secure app makes it simple to report your card as lost or stolen.
Log in to our app and type lost or stolen in the search bar, then fill out a quick form.
We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.
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Select Help & Support at the top of your account overview page, select lost or stolen card and fill out a short form.
We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.
Getting started in the app
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If you're not registered for online banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
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