Until these changes are introduced...
You’ll continue to receive our existing range of alerts if we hold a mobile number for you and you haven’t opted out.
It’s important to monitor your account regularly to make sure you have enough funds to make any payments due. Our mobile alerts service offers a simple way to stay on top of your finances without even having to think about it.
There is no registration process so if we have a mobile number for you, we’ll automatically let you know when:
- You’ve started using your overdraft and are being charged. You will only receive this message once when you are first charged for using your overdraft. You have until midnight to pay in enough to avoid future daily overdraft fees. The money needs to be immediately available to use, so you could transfer money from another personal account you have with us via Mobile, Internet or Telephone Banking or pay in cash over the counter in branch.
- You’re nearing your limit. We’ll send a message when your balance falls below £50.
- You don’t have enough to pay a standing order. If you’re able to move your money from other accounts, you will have until 2.30pm (UK time) to pay in cleared funds in order to make any payments.
- You’ve reached your limit. You will only receive this message once when you first reach your limit and have zero available funds.
You can receive alerts abroad, but please check with your service provider for any charges you may incur.
You can check if we have a valid number for you - or set one up - through Internet Banking, in a branch, or by calling us on 0345 721 31410345 721 3141. If you don’t want to receive alerts you can text STOP to 65558 to opt-out. Using this number will only opt you out of the current alerts service.
If you opt-out you may miss important messages about your account so make sure you keep track of your balance and regularly check your statements through mobile banking, internet banking or phone banking.
Banking with us is even better with the app
You can also use our Mobile Banking app to keep track of what's going in and coming out of your account at any time, including checking your balance and pending transactions. It’s secure, convenient and free.