Mobile Banking app

How to set up the app

1. Download the app

Download the app from the App Store or Google Play. Then open it once it’s ready.

2. Log in or register

If you already use Internet Banking, select ‘Log in’. If not, select ‘Register’ and follow our registration guide.


3. Log in details

We’ll ask for your username and password. Use the same details you do for Internet Banking.

4. Memorable information

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

5. Security check

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.

6. Confirm it's you

You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose. You’ll be asked to read out the code or key it in using the numbers on your phone.

7. All done

That’s it, you’re up and running with the app.

Android devices

If you have a compatible Android mobile phone or tablet you can download our app from Google Play.

Apple devices

If you have a compatible iPhone or iPad you can download our app from the Apple App Store.

Watch our app video

Bank of Scotland Mobile app overview Youtube video

What makes our app so secure?

Our Mobile Banking app has extra security technology built in.

It keeps your details safe and private and means there are fewer ways for things to go wrong.

More about our app security


If you still have some questions about our apps, security or anything else take a look at our FAQs.

Important legal information

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.