Update your address

How to change your address using your phone or tablet.

Tips when changing your address

  • Our app is the simplest way to change your address. It’s quick and can be done in just a few short steps.
  • If you need your mail sent to a different address or an address outside the UK, please visit your local branch or call us.
  • You’ll also need to call us to update a child account.

To change your address in our app

1. Log in

First you’ll need to log in to the Mobile Banking app. 

2. Navigate to 'Profile and settings'

Select the ‘menu’ icon in the top right hand corner of the app.

3. Choose your personal details

Tap edit next to your address and then follow the on-screen commands.

4. All done

That's it, you've updated your address. The change will take place immediately. You'll see the change next time you log in. 

Mobile Banking app

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More about our app

Mobile Banking app

  • Join our 1 million app users.
  • Simple and secure log in.
  • Stay up to date with notifications.
Download app

Other ways to change your address

  • Branch

    You can visit your nearest branch to change your address.


    Phone us on 0345 721 3141 (+44 131 337 4218 from outside the UK).

    Write to us

    You can write to us at:

    Bank of Scotland
    PO Box 23581
    EH1 1WH

    Please quote the following reference number: P1COA. We will also need your:

    • Name
    • Old address
    • New address
    • Product account or policy number
    • Date of birth
    • Phone number or email address
    • Signature.

    If you have a personal product or service with the following parts of the Lloyds Banking Group we'll let them know you've changed your address:

    Bank of Scotland
    Lloyds Bank Private Banking

    For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.

More Profile & settings help

It is easy to make many changes on your phone or in your internet browser.