Change your address

You can do this in our app

  • Our app is the simplest way to change your address.
  • It can be done in just a few short steps.
  • It gives you an extra layer of security when you shop or bank online.

If you need to update a child account, send mail to more than one address, the new address is outside of the UK or a BFPO address, please call us or visit your local branch.

How to do it

We'll take it step by step.

  1. Log in to our app, and select the Profile and settings icon in the top right corner.
  2. Select Edit next to your address and enter a valid new postcode. Then select your address from the list.
  3. Follow the on-screen commands and you will be asked to enter your password to confirm it's you.
  4. All done, you've updated your address. The change will take place immediately. You'll see the change next time you log in.

Getting started in our app

Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Stay up to date with notifications.


More about our app


Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Stay up to date with notifications. 
Download our app
  • Branch

    You can visit your nearest branch to change your address.

    Phone

    Phone us on 0345 721 3141 (+44 131 337 4218 from outside the UK).

    Write to us

    You can write to us at:

    Bank of Scotland
    PO Box 23581
    Edinburgh
    EH1 1WH

    Please quote the following reference number: P1COA. We will also need your:

    • Name
    • Old address
    • New address
    • Product account or policy number
    • Date of birth
    • Phone number or email address
    • Signature.

    If you have a personal product or service with the following parts of the Lloyds Banking Group we'll let them know you've changed your address:

    Halifax
    Bank of Scotland
    MBNA
    Lloyds Bank Private Banking

    For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.

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Further profile & settings help

Update your personal details, manage app notifications or activate Everyday Offers.

Read our guides

Further profile & settings help

Update your personal details, manage app notifications or activate Everyday Offers.

Read our guides