If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Getting more help

Get help by selecting ‘Help and contact us’ from the tool bar wherever you are on the site.

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You can choose from some helpful tools and information, including ‘Show me how to…’.

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Simply choose the option you need help with to be shown step-by-step guidance on screen.

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